Review Time
I was very nervous during the build up to the procedure, however everyone at Romford Hair Growth Centre helped me relax and embrace the experience. It has been 7 month since the transplant and I am extremely happy with the results so far Dr Vishal Nayak and his team done an incredible job and I couldn’t be more grateful! Keep up the great work :)
I had my hair transplant here back in Nov 2023 with Dr Vishal Nayak an the team. The experience from start to finish was great. Dr Nayak was honest with me and explained everything in detail. The team was also great in every way. I was well looked after and provided lunch. The team took every opportunity to also provide me with tips to look after my hair. I was provided direct a whatsapp number and information leaflet detailing my routine for next two weeks. Any time I had any concerns these was answered promptly. I went in with a heavily receded hair line and six months later my hair is back to where it should be and I have a fringe! Can’t thank the team enough for the great work they do. I have booked in with Dr Nayak again for Nov 24 to do my crown area. Totally recommend this clinic and the team at Romford.
I want to keep this as brief as possible but it's important to read and understand my scenario. My initial consultation was on the 11th of August 2023 with a consultant in the London clinic. It went well and he was polite throughout (until they took my money and didn't want to know). My goal was to cover my crown area and I made it very clear I am only visiting this specific clinic as I only want my procedure done by Dr Nayak and his team. I also mentioned I am a thalassemia carrier as I thought this should be mentioned. They do have a medical questionnaire which I completed and signed however did not mention my thalassemia as being a carrier is not a illness. The consultant acknowledged this and we proceeded with paying a deposit of £1,850.00 (Total procedure cost being £2,350.00) On the 27th of October (Over 2 months after my initial consultation) I receive a call from my consultant stating my procedure may be cancelled due to my condition. Please note, the consultant called me to tell me this. After chasing and chasing, the consultant called me on the 31st of October to confirm my procedure will be cancelled. At this point I had spoken to an unprofessional individual on their WhatsApp service who had told me to send an email to their cancellation team. To cut a long story short, a few emails were sent back and fourth on the 5th and 6th of November stating the above and a VERY important note is that the consultant called ME to cancel the procedure therefore they KNEW about my condition. They took no blood tests and have no access to my medical records so the only way they would have known was by me telling the consultant. They are claiming I didn't disclose this and won't refund. I mean, it's pretty obvious they knew which is evident from the above and the fact that they called me to cancel. I know right... They have ignored this fact and disregarded the information provided so I have just written up my claim via the GOV website for my small claims court claim. I will keep updating this review to let everyone know how things have progressed.
Just had hair transplant today. Was booked in on time this morning and staff very friendly and efficient Was made to feel at ease all day. Staff happy with my results.Slight pain when they did the anaesthetic but rest was pain freeThank you too all the staffMark L
Dr Vishal Nayak and his team at the Romford clinic were amazing, they treat you very well and make sure you’re feeling comfortable throughout the procedure. The after care is very well explained and they kept in contact with me after to see how I was doing afterwards. Very happy with my results and would recommend highly if anyone wants these life changing results!
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