Review Time
Ordered online paid for delivery one item delivered to me the over item says t at the shop for pickup which makes no sense I've spoken to halfords colleagues on the phone and I haven't got anywhere. now I've asked for my money back and only part payment 🙃 wot a shambles from HALFORDS . POOR SERVICE
I share the sentiments of many reviews here. This service is completely ineffective and should be steered clear of whenever possible. I ordered and paid for a new battery online and scheduled an installation appointment for 1 p.m. that same day. Initially, I received a text and email indicating an issue with my order and that I should call them. Before I could do so, another text informed me that my order was ready. Doubting the message, I contacted the call center and was assured that everything was fine and my appointment was confirmed. I requested the phone number for my local service center to verify directly. They provided a number with the correct local dialing code, yet it connected me to the call center! They reached out to my local service center and returned to inform me that my appointment had been canceled as the battery was not actually in stock! They attempted to reschedule, but I no longer trust them. Upon checking my bank account, I noticed that the card payment is still pending, and I can only hope they don't attempt to process it.
Damaged goods with missing parts. Rif off. Selling used good as new. Did not make it easy to get a replacement. Three journeys to collect one item. On the phone over an hour to resolve. Stongly advise not using WHITE CITY store Manchester.
I concur with most of the reviews posted here. Halfords are totally useless and should be avoided if at all possible. I order and paid for a new battery on line and arranged an appointment for them to fit it at 1 p.m. that day. First of all I received a text and e-mail to say that there was a problem with my order and I should phone them. Before I had a chance to do this I received another text advising me that my order was ready. Not trusting the text I braved the call centre and was told that everything was fine and my appointment was confirmed. I asked for the telephone number of my local Halfords so I could call them direct to check again. They gave me a number with the correct local dialling code, but when I called it it took me to the call centre!! They phoned through to my local Halfords and when they came back to me they said that the appointment had been cancelled as they did not in fact have the battery in stock!! They tried to get me to book for another day, but by now I don't trust them. When I checked my bank account they still have they card payment pending so I just hope they don't try and take it.
Excellent service on a Saturday afternoon at 2.40pm at Halfords in Shirley, Croydon. I needed a new head and side light and Andy registered my booking and kept me informed. While Larnelle fixed it promptly in 7 mins and it cost £30. Great service. Will be returning. Thank-you. R. Wilson.
My Sons car was ready for collection following it's MOT and a small repair, he used the Halfords close to where he work, I wanted to pay over the phone by debit or credit card or by Bank transfer for him to help him, all methodswere refused, this meant he couldn't have the car back, so had to walk in severe winter weather for 25 minutes to get to a train station, then make a 60 mile round trip the next day which was a Saturday to pay with a physical card and collect his car.I will never use Halfords again, I usually buy bicycles for my Grandchildren from them but i won't now, not one ounce of compassion! ,I even spoke to head office and the advisor put the phone down on me.
I called the helpline for help with an item I believed to be faulty. The first agent booked me in twice ,to Branches I could’t get to, even though I related the postcode and address to her.. when I questioned why she booked the other branch she said ‘the one you say does’t come up on the system , you have to go to this one.. !’ I asked to speak to her supervisor and she huffed and puffed and said no, then she cut me off! The second attempt was better and I was put through to the branch I wanted but couldn’t resolve the problem over the phone nor book in with them without going through the care line again.. even this branch manager admitted the service was rubbish and suggested I use the live chat feature instead, as there would be less chance of misunderstanding as the words would be written and both parties would be understood… still waiting for a resolution as to if I can get my money back and return the item, I will NEVER buy anything online from Halfords again, the whole experience was claptrap, and the response from the inept call centre staff and rude behaviour from the first woman really p@££ed me off, HALFORDS , you need to do better.
Halfords came to house, changed battery, car then started but key fob no longer worked to lock car. They tried blaming on key fob battery but I proved it worked using a multimeter. They had no idea what to do, no apology and just wanted to leave. Told me I had to go to Ford to re sync key fob.Even left saying she had learned something new ie she broke the central locking.None of customer complaint methods work, simply can't get in touch.DO NOT ever use Halfords. Go to your local garage
Never buy a Halfords gift card from Tesco - neither Halfords nor Tesco support when it goes wrong!Someone bought a £20 Halfords gift card for my son. Activation success receipt given. Tried to use gift card in Halfords and store says balance is zero???Store couldn’t do anything, Tesco washed their hands saying the receipt states successful activation and ringing or live chatting with Halfords is diabolical - they just say they have to pass to another department. Meanwhile, Tesco or Halfords have the money and the gift card recipient has zero!
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