Review Time
The platform suggests that sharing my direct experiences with my provider is a personal attack. I suspect it employs AI to analyze reviews, which may lead to confusion between recounting what the provider said and making accusations against them.
The platform suggests that sharing my personal experiences with my provider is akin to a personal attack. It seems to utilize AI for review assessments, failing to distinguish between recounting what a provider communicated and making negative accusations against that provider.
I posted a review about a provider but later chose to delete it due to its negative nature. When I attempted to remove it via my profile, the option failed to function. I searched for customer support and found none available for patients. The ability to remove a review seems to be a false promise, making it impossible for patients to retract or alter their feedback. This lack of accessibility is detrimental for both patients and providers, as negative reviews can linger despite attempts to remove them. This glitch persists without a way to report it.
After reviewing a doctor, I am inundated with emails from the platform. Despite multiple attempts to unsubscribe, the emails continue. My inquiries to them yielded only links to the unsubscribe page, which have proven ineffective. The same email keeps arriving daily.
The platform dismisses accurate and detailed reviews of a doctor's conduct if they are deemed 'negative.' This policy allows for potential patient mistreatment, including false records, while silencing patients from voicing their concerns.
I submitted a constructive review about a dentist who disrespected my wishes regarding a health screening, but the platform refused to publish it. My review detailed my experience and frustrations, yet it was not accepted, raising concerns about their review policies.
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