Review Time
Your providers are excellent. Your patient portal is a nightmare. I get links to surveys, told to upload labs, and reorder my rx only to not have the option to do any of these things when I log in. To reorder my medication, I have to call in, complete a questionnaire and then call back to schedule an apt with an md so they can approve my medication refill. The entire process took me over two weeks to complete getting a refill approved and to my home.
I have written previous reviews for this Co since I have started using their GLP1 services. I am going into my 5th month and here is where things currently stand. The medication is working, so there is a good positive thing. When the medication ships, I do get a notice that it is on its way, and it does arrive the following day in a small igloo cooler type packaging with two ice packs. Again, this is a good thing. Past these two positive attributes to the company this is where it stops. My monthly payment always gets denied by my bank because this co is considered a fraud threat. Once I give my bank the OK to allow the charge to go through, I still get bombarded with "your payment was denied" noticed via email and by text for up to two weeks. You have to check in every month and go through a survey as if you are a new customer. I don't mind being asked if the medication is working, how am I feeling etc but treating me as I am a new customer every month is ridiculous. I should be recognized as an established patient. Then the big kicker is The email that I receive that alerts me that I need to do the survey has a contact phone number that is for Skinny RX which I have been told has no affiliation with Health RX. So then why does their number show up on your emails as a contact number ??? I would change Drug provider but at this point the drug is working and the drug is being fulfilled by a pharmacy here in the United States. These administrative issue do give me caution as to the drug itself and if I am actually getting what I think I am getting. If I can figure out how to have the drug analyzed without costing too much that will be my next step. Anyone reading this proceed with caution.
Terrible experience so far, first got charged $1600 to my card for something I never even selected (was refunded $1500) got charged $100 for talking to their drs. It has now been 2 weeks since I started the process and heard nothing back reached out multiple times to the dr and support. Dr does not answer to any questions and support is awful, never answer your questions and just keep saying someone will reach out. I do not recommend this place I’m giving one more day and I’m canceling everything with these people.
I don’t even have an account with this company, but since June 10th, they have stolen a total of $1,514 from me and refuse to help me. Several of these charges came right after I called them to dispute the charges, so they're intentionally committing fraud. Over $1,000 of stolen money is a felony.
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