heat-treats.co.uk

4.7
4.7 Based on 201 reviews

Think Cosy - Think Heat Treats! We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can....

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Average Rating

4.7

/
5

201 Reviews

5 Star
90%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Linus S.
Speedy service

Speedy service. Great range of quality affordable products.

5
Date of experience: Feb 17, 2023
John Reed
The items were delivered very quickly…

The items were delivered very quickly and were as expected.

5
Date of experience: Feb 16, 2023
Max Price
Fabulous web sight

Fabulous web sight . Bought as present . Web page easy to use super fast delivery .

5
Date of experience: Feb 16, 2023
Francie
Bought a throw which is badly flawed…

Bought a throw which is badly flawed with weave problems. Want to return it, spoke to Lucy who said she would call me back on Monday to give me return info - now Thursday, after several attempts at phoning the which always culminates in a "leave a message" and an email - nothing. If this carries on tomorrow I'm going toTrading Standards.

1
Date of experience: Feb 06, 2023
Dexter F.
Lovely Company

I am delighted to have come across Heat Treats! Beautiful products, excellent customer service when contacted and speedy delivery. Exactly what you want from a company. I would definitely recommend Heat Treats to other friends and family.

5
Date of experience: Jan 31, 2023
Eliza Adams
Excellent all round

I needed to exchange the item for a smaller size and it was a positive experience with the refund coming through quickly. Delivery was super fast too. Item really good quality

5
Date of experience: Jan 30, 2023
PH62
Would order again!

Bought some novelty slippers from here. Really cool selection and delivery was quick. I'd definitely order from here again!

5
Date of experience: Jan 29, 2023
Reginald
Customer service was fantastic and were

Customer service was fantastic and were really helpful. Can’t thank Janine enough for her help.

5
Date of experience: Jan 26, 2023
Pearl Foster
Brilliant customer service.

Brilliant customer service.Thank you so much for all your help you went above and beyond

5
Date of experience: Jan 20, 2023
Malcolm
Do not use - No refund for faulty item

I ordered some slippers for a Christmas present. After one wear there was a tear in the side of the slipper so must have been faulty. I spoke to them and they asked me to return the item for a refund as they wanted the supplier to inspect. I did that and then received a refund for the amount minus shipping. I called them and asked for an explanation whereby the refused to refund shipping despite acknowledging it’s a fault in the item. Disgusting service. Do not use this company - if you need to return an item they will offer really bad service. I’ve never had this from anywhere else.

1
Date of experience: Jan 19, 2023

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Business Details

  • Think Cosy - Think Heat Treats!

    We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.

  • email heattreats@kayco.co.uk
  • call 01134601813
  • language https://heat-treats.co.uk

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