Review Time
I am extremely disappointed with my HelloFresh experience. I have dietary restrictions and don't consume meat or cheese. Despite specifying my preferences, the automatic selection consistently chooses recipes with these ingredients. One week, I couldn't log in on time to pause my subscription, and they delivered three recipes containing meat and cheese. Unfortunately, all of it went straight into the TRASH, wasting both food and money. To make matters worse, I found it impossible to contact their customer support to address this issue. On their website, they have an FAQ section under "I forgot to change/cancel my HelloFresh delivery," and the response begins with "Too bad!" This response, though brief, left me feeling somewhat dismissed.Adding to my disappointment, the protein portions in the meals were ridiculously small, leaving me unsatisfied after every meal. The overall quality of the recipes was also subpar, making me question the value of this service. HelloFresh has been a letdown on multiple fronts, from meal selection and portion sizes. I wouldn't recommend it to anyone!
Using HelloFresh for more than a year. What I am observing is they keep decreasing the value of the meals we pay every week, and put more premium (not included in payment package) meals. I will cancel my membership if it keeps going on this direction.Another thing is their dietary filter is not working. Couple of times I choose pork products by mistake, despite not eating and it's on my profile setting. Customer service told me a few times to put that setting but it's not working still.If we take out the following meals:- pork meals- low calorie meals that don't worth even cooking- basic pasta meals- premium meals (not included in payment)We really don't have much option nowadays.
We loved the variety of dishes we were able to cook with HelloFresh and the simplicity of cooking with well-written instructions. All the meals we had so far have been delicious and relatively healthy, which is great!The reason I'm giving 4 stars is because the company is definitely going stingy on the protein (fish, poultry, etc.) and cheese, which is annoying. It is also a little frustrating that some recipes are charged extra, because the price for the HelloFresh service is not exactly low, for the €46 (3 meals for 2 people) / week I'd expect to be able to choose from all recipes and have enough protein included so that we don't have to add our own.Not sure how long we'll continue with our membership due to those reasons.
food was quite good and diverse, especially if you like cutting all evening.after a couple of weeks recipes were getting repetitive.also in the Netherlands there are a LOT of options for normal avg (potatoes, meat and greens).the problems start when you want a different delivery date. If you don't watch out the deadline to change your recipe gets changed by half a week. and after the deadline (which you realise too late) there is nothing to be done. They don't want to do the spilling for the envoirement. so instead they deliver your box so you can throw it out youself.
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