Review Time
New customer. I wanted to like Hello Fresh, but cancelled the subscription after the first box. The website is difficult to navigate. They upsell you on eeeeevery click. Most of the recipies are actually “premium recipies” which means to you will pay extra on top of the “basic box.” Basic box covers very little. I wanted three meals for three people. Without realising I ordered two premium recipies, which are charged an extra €10 per meal. I only learned about the extra charge when my card was charged. Basic box was €50 even though it contained only one meal. I had to go through three rounds of chats of customer service to sort out everything. I was told that as a new member I would not be charged for the basic box, but I was.Update: The salmon and fish portions are child sized. Meals are bulked up with cheapest ingredients. The best part - one of the two “premium” meals is not complete. Meat is missing. I am exhausted by this.
Ordered a box with food but wasn't home at the time. The only thing they left was small note with the time they were there but without a date. I missed the note and they didn't call me or sent an email. By the time I noticed it they couldn't send me any money back or send me a new box. THE SERVICE IS REALLY BAD!
The ordeal with Hellofresh started 24 March – I set up my profile and I inputted my address and contact information in the app and desktop link but on both my initial deliveries the delivery person(s) phoned to complain that my address was not available – they were unbelievably rude and made me feel like an idiot even when I showed them that my information was available on the app and desktop - and what’s worse is they were both in my street when the calls were made?? Following the complaints from the drivers I sent an email requesting that the support team help to resolve this issue to ensure the delivery team had the correct information. The delivery team were rude and the support team were unresponsive and unhelpful - no response was ever received on this matter.On the 16 April I was due another delivery but which never came. They deducted the amount from my bank account but as I did not receive an order reversed the charge and informed them of why I had done so. I emailed again to ask that they contact me if there were any issues but again noone responded - not by telephone nor email.On 21 April my account was suspended and I again sent an email to try and resolve the dispute and explain that I did not receive my order and as such had reserved payment. When the notice was issued – and with zero response from HelloFresh I decided to cancel my contract but which meant I would have to incur a EUR30 penalty. So for this reason I did not make payment and decided against ordering from them again. Again noone ever replied on this mail or called me.On 14 June I received a final notice in the post to state that I needed to make immediate payment to rectify my account. I again sent an email to request support and explain the situation but no response was ever received and they have now turned me over to a Debt collection agency. I explained the situation to the agency and provided ALL supporting documentation including all correspondence sent to HelloFresh which was then forwarded to HelloFresh. The response from the HelloFresh payment team?? This was my fault because I sent the communication to the wrong channel and there is actually NO CUSTOMER SUPPORT email address so I must contact the agency to make payment. They said that I should have followed the ‘channels’ on the website and letters which is nothing more than an automated “Helpcentre” of AI Q&A which did not answer my question so hence the need to send an email in the first place. Further the email address - available on the website – although the incorrect one - was invariably received by someone in the organisation and presumably just ignored or deleted instead of being forwarded to the correct channel to try get resolution – not once but multiple times! They don’t even contest the fact that the order wasn’t delivered so I must just pay for something I didn’t get!In all the time I have been in dispute with Hello Fresh - noone from the Support team has contacted me and in spite of my best efforts to resolve - have now turned me over to debt collectors for non-payment of the invoice. I cannot overstate how poor the experience has been – DO NOT ORDER FROM HELLOFRESH - with a carefully sheltered and constructed contact structure with NO WAY of speaking to an actual person; means they can hide behind their generic emails, blame the customer and take no responsibility for themselves. Albeit a B2C they have openly admitted that there is zero channel available to the customer to resolve any queries so they have set this up that they will always be right and the customer is wrong – happy to take your money and offer zero service in return - shameful!
HelloFresh has been a game-changer for my weeknight dinners, and I'm excited to share my thoughts on this meal kit delivery service. From its ease of use to the quality of ingredients, here's why HelloFresh has become a staple in my kitchen.Ease of Use (5/5):HelloFresh has truly simplified the cooking process for me. The pre-measured ingredients and step-by-step recipe cards make preparing meals a breeze. Even if you're not a seasoned chef, you can confidently whip up delicious dishes with HelloFresh. The clear instructions and handy cooking tips help you develop essential culinary skills along the way. Whether you're a busy professional or just someone looking to simplify their meal planning, HelloFresh has you covered.Freshness (4.5/5):The promise of fresh ingredients is something HelloFresh consistently delivers on. The produce arrives in excellent condition, and the proteins are typically of good quality. The freshness of the vegetables, herbs, and spices enhances the overall flavor of the dishes. I appreciate knowing that I'm using ingredients at their peak, and it reflects in the taste of the meals.Diversity of Cuisines (3.5/5):One aspect I'd love to see improved is the diversity of cuisines offered. While HelloFresh rotates its menu frequently, I've noticed a higher frequency of Asian-inspired dishes in the weekly offerings. As someone who enjoys Middle Eastern and Mediterranean cuisine, I'd appreciate more variety in this regard. Expanding the selection of these flavors would make the service even more appealing to those with diverse tastes.Meat Quality (4/5):I've found that the quality of meat from HelloFresh can be a bit hit or miss. While the chicken and fish options consistently impress with their freshness and taste, the same cannot always be said for the beef or pork selections. As a meat lover, I'd like to see more consistently high-quality meat options across the board. Nevertheless, this minor hiccup doesn't deter me from enjoying the service overall.In conclusion, HelloFresh has revolutionized my approach to home cooking. Its user-friendly interface, fresh ingredients, and delicious recipes make it a top choice for anyone looking to streamline their meal preparation. While I hope to see more diversity in the cuisines offered and an improvement in meat quality, I remain a loyal HelloFresh customer. For now, I'm excited to explore new Middle Eastern and Mediterranean dishes and continue to savor the delightful chicken and fish recipes on offer. HelloFresh is a convenient and fresh option for busy individuals and families alike, and it has my seal of approval for easy, tasty home-cooked meals.
I have been a huge fan of hello fresh for a while now. The products are mostly good in quality, and when they are not, I always received a small compensation. Recipes are easy to make and delicious. Would really recommend this to someone who is busy and does not have the time or mental space to fit in shopping and meal planning!
I started to use hello fresh. I usually order for 5 days for a week. The meat/fish expiration day is within 4-5 days. With the hamburger beef meat you can see the color changes and go wrong so you cannot eat on a Friday. Just received my package same issue so I have no option to choose when to eat I have to use them based on the expiration day. I will no longer use them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Wat eten we vanavond? Daarover hoef je met HelloFresh niet meer na te denken. HelloFresh ontwikkelt wekelijks lekkere, gezonde en verrassende recepten en doet alle bijbehorende boodschappen voor je. Aan het begin van de week wordt de HelloFresh Box – met receptenkaarten en alle verse ingrediënten voor 3 of 5 maaltijden– bij je aan de deur bezorgd. HelloFresh doet elke week de boodschappen en jij zet binnen 30 minuten een gezonde en lekkere maaltijd op tafel.See more
smartpackusa.com
churchs.com
bucksbar.co.uk
theivycaferichmond.com
abbottsgrill.com
thecheesybite.com
actualveggies.com
aquabestnyc.com
hancockgourmetlobster.com
ilovethestation.com
