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hiesscheme.org.uk

hiesscheme.org.uk

4.9
4.9 Based on 201 reviews

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on th...

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Average Rating

4.9

/
5

201 Reviews

5 Star
94%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
0%
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Review Time

HB
When you were unable to reach me by…

When you were unable to reach me by email, you phoned and I spoke to a very helpful employee. All my questions were answered, and I was taken care of in a friendly way.

5
Date of experience: Jan 19, 2026
Austin Crump
Octopus energy did a superb job fitting my panels

I would recommend Octopus to anyone who want Solar panels the install was so smooth and easy and Ryan the head fitter went beyond any expectation.

5
Date of experience: Jan 15, 2026
Geoff
Very easy scheme to use

Very easy scheme to use. The majority of the work was done by the supplier, Octopus Energy.

5
Date of experience: Jan 15, 2026
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Andrew Dudley-Smith
They did what they should efficiently

They did what they should efficiently; timely and professionally

5
Date of experience: Jan 15, 2026
Nishanth
Professional and reliable

The scheme offered assurance that my installation was done by professionals. Considering the cost of the full solar installation, I was very glad that HIES accreditation exists

5
Date of experience: Jan 14, 2026
Anonymous
Good advise

Good advise. Arrived when they said they would. Efficient installation

5
Date of experience: Jan 14, 2026
StuartC
Very reassuring

I had some Solar Panels and Batteries fitted by Octopus Energy who, as part of the package, included HIES Insurance. Whilst I didn't envisage Octopus going bust in the few months between my order being placed and the work being carried out, it was very reassuring to know that even if they did my installation would still be covered.

5
Date of experience: Jan 13, 2026
Terry Midgley
I should have got HCE to do the install…

I should have got HCE to do the install of the solar/ battery from the offlnsted of them having to come in and sorting the mess out very impressed

5
Date of experience: Jan 13, 2026
steven cox
The team were very polite and efficient…

The team were very polite and efficient at their job, explained everything to me. Left the site clean and tidy, very happy with the savings as well 😁

5
Date of experience: Jan 13, 2026
Claire and David Robinson
Hassle-free solar installation from…

Hassle-free solar installation from start to end with Contact Solar. Knowledgeable and friendly staff and efficient installation.

5
Date of experience: Jan 13, 2026
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Business Details

  • A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

  • email info@hiesscheme.org.uk
  • language https://www.hiesscheme.org.uk/

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