hiesscheme.org.uk

4.9
4.9 Based on 201 reviews

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on th...

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Average Rating

4.9

/
5

201 Reviews

5 Star
94%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
0%

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Gina Dobbins
Heat pump installation

We have had our Midea air source heat pump installed since September. We live in a 1950s semi, therefore it doesn’t have modern installation. The heat pump has dealt with wind rain and very cold weather this winter and has kept the house comfortably warm. The team that did the installation were hard working and extremely polite.

5
Date of experience: Sep 30, 2025
Fiona
We were referred by our neighbours who…

We were referred by our neighbours who were very happy with the company. We were also very happy, all was dealt with efficiently with full explanations of what would happen and how it all worked. The 2 guys who installed it were lovely and did an excellent job..left everything clean and tidy. A good experience overall.

4
Date of experience: Sep 24, 2025
Richard
PV panels on 2 adjacent cottages

Easy from start to finish. Installation completed in 1 day. JEM Energy gave us a reasonable discount as they installed on 2 adjacent cottages on the same day. Landlord happy as the epc is now high enough to continue letting both cottages out in the long-term and tenants happy as they have lower electricity bills. Happy landlord, happy tenants.

5
Date of experience: Sep 23, 2025
mrs Blatchford
Above and beyond, friendly and professional

From consultant to installation the team were amazing, friendly and professional, easy to talk to, easy to ask questions about the heating system, nothing was too much trouble. Cleaned up afterwards, I would and have already recommended them. Amazing team. And a warm cleaner home

5
Date of experience: Sep 22, 2025
Iqra Noreen
Reliable and Professional Team

I had a fantastic experience from start to finish. The team provided excellent service, clear communication, and handled everything professionally. The installation of my solar panels and battery was done smoothly, and the system is working perfectly.I’m already seeing the benefits and saving on energy costs. Highly recommended for anyone looking for reliable and efficient solar solutions!

5
Date of experience: Sep 20, 2025
David Fyfe
I was unaware of HIES until my solar…

I was unaware of HIES until my solar panel installer told me about them. They have provided a detailed summary of the back up they provide to the installer and forwarded comprehensive documentation in support of this.

5
Date of experience: Sep 17, 2025
Julia Stetka
Exceptional air source and solar oversight

Hies partnered with the air source and solar teams (Impact Energy and other contractors) to deliver a seamless experience. All service providers were professional, competent, and courteous. My concerns around such a significant project were addressed fully and turned into commendations!

5
Date of experience: Sep 10, 2025
Professional Service

Very smooth and professional service

5
Date of experience: Sep 01, 2025
Igor
Great experience and fabulous support

Great experience and fabulous support

5
Date of experience: Jul 14, 2025
Littl3tymcfly32
Heat pump installation

When the heat pump installation was completed the on site technician gave good customer education including how to use the mitsibushi app to control hot water & heating system from my mobile phone including any manufacturer's updates.

5
Date of experience: May 23, 2025

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Business Details

  • A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

  • email info@hiesscheme.org.uk
  • language https://www.hiesscheme.org.uk/

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