Review Time
Hiscox used to be great, but they are now atrociously bad. Difficult to work with. Increase premiums by 10x ($2.2k to $24k without any reason). The website is buggy and outdated, the service is unprofessional. Move on... So many other better companies
I would never recommend this company. The authorized user on this account left the company. When we determined we no longer needed the insurance policy, it was borderline impossible to cancel. I was told multiple different ways to submit the cancelation. When I said we were not approving them to charge our credit card, they basically said too bad you aren't authorized to make that change. It's totally unacceptable to be unable to cancel a policy.
I can see the others have had a bad experience, but my experience was good. My lap top was damaged, they not only accepted the claim - it was part of my cover - but the money was in my account within a week of claiming. Which matterted as I had had to pay for the repair upfront. I'm impressed.
I’ve been with Hiscox since 2020, paid on time every month, claimed once 5 years ago. When I dropped my laptop, it blue screened then failed to turn on. I use it for editing and animation, I assumed they’d help me out quickly, especially since I flagged I had an international shoot coming up. Instead, I got questioned about whether it was even a business device, despite all the editing software on it (not that I could prove it, since the laptop wouldn’t even turn on).I explained I was flying abroad to shoot a trailer, gave them the dates, told them I needed it sorted fast. But the whole process felt slow, cold and hindered by bureaucracy. They insisted on sending it off for assessment, there wasn’t enough time. Discretion was required and found wanting.They explained their POV and I understand processes have to be followed but in this case for such a small claim of £750 I think they could have responded with a bit more openness to negotiate rather than throwing this into the long grass and effectively leaving me with no choice.
Have had a policy with them for years. Never had a claim. Wrote to them to end my coverage because I retired (sent certified letter) bounced back as "vacant office, cannot deliver" -- I used the Hiscox address that appears on the invoice. Tried emailing them 3 times in the past month -- "mailbox full not receiving incoming emails." Poor way to run a legitimate business.
really bad issrence compay, get a cheaper better coverage if you really have to. even though they were off friday 17th and monday 21, when it comes to cancellesation, their policy starts from the day you speak them, they will not take days in to consdieration when they were off and i was off!!! its a joke of comoany some ricc dude manasges to get licencey for "give me some tip since you are earning money!!! " most of scuh insurance compies are crooks!
Terrible insurance company. They won't even honor approved claims. I've been waiting weeks for a resolution. Now I am unable to work because they won't follow through with their commitment to replace the gear i need to work! This is negligence.
Getting an COI with the information I needed was a nightmare. I go to the chat, they tell me to use the self-assistance portal, I send what I need twice, they keep sending the wrong info. I then call and do it manually over the phone for about 30 min and they send me a COI from years ago. What the actual f?
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