Review Time
Went to the Brewer St branch on my birthday and was not impressed. Uncomfortable seating that looked like it came from a Victorian village primary school, overly loud music (in a very small place), and slow service despite us being the only customers having arrived soon after they had opened. It was a hot day so I was expecting a nice glass of Coke with ice... and got a can with a straw stuck in the top.The overcooked burger was ok but way too small for the price. The rosemary fries were only just edible but we had to have them as they came with the burger and there is no option to have normal fries. Same with the coleslaw and sauces - all non-standard with extra ingredients. No ketchup or mayo, only chipotle mayo or bacon ketchup and no traditional options. It all seems more like dishonest to me! Will definitely never be going to this chain again, very disappointing.
Pre ordered a ridiculously over priced burger from Liverpool Street branch. Arrived on time to collect, only to be told that “someone had stolen my order”, which for reasons I cannot fathom the two girls at the counter thought was hilarious - some of the poorest and most unprofessional customer service I’ve ever seen in England. Had to wait 15 mins and miss a meeting while a replacement was cooked. No refund or comp offered (again with the atrocious customer service). It was then presented to me basically in pieces smeared all over the inside of the box, and it was TINY. At £15, this must have been one of the most expensive burgers pound for pound in the world. Tasted reasonable, after I’d reassembled it as best as possible, but really quite average - should be priced more like £5 than £15. It’s a real shame. Honest used to make great burgers, big delicious juicy things, at around £10 a go. You now get 50% less size and 75% less quality for 50% more money. Done with them, patty and bun is right round the corner and is clearly streets ahead.
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It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest…
From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London.
And we’re butchers too.
We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch.
Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day. See more
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