Review Time
Ordered during covid lockdown and actually had a child’s marble in my burger. Raised the issue with the company and they said that it was from how they managed orders in the restaurant. Said they would compensate me, but never did. Had another order from them in March, and the burgers were burnt. These were from their Peckham franchise. Never again.
The food is nice but I don’t like to visit in Cambridge because of how rude the guy working there was to me and my mum :( We came in and we were told to wait while the guy stood there and talked to people next to us for a while like we weren’t there, it wasn’t busy at all barely anyone there and yet none of the staff reacted and we just stood there waiting and waiting, when my mum asked if we can sit down he told us not to be rude and that he is clearly busy but in a very rude and defensive manner, he asked us to leave which is a shame as there was no need for a reaction like this :( I work in a restaurant myself and have never treated anyone like this which kind of hurts but oh well there are other places!
I placed an order with the Tooting franchise. I requested the removal of Bacon (as I always do) from my burger when I placed my order (as I'm not able to eat it due to my religion). When my food arrived it was full of Bacon, the request was clearly ignored even though my order receipt showed my request had been acknowledged. I called the restaurant, my call was answered but rather than the member of staff speaking with me or simply asking me what the issue was she decided to hang up the phone on the instruction of her manager who I overheard categorically saying to his staff “I don’t have time for any complaints or to deal with any customers” completely disregarding any potential problems or significant feedback from a regular longterm customer (myself) and out right refusing to do his job but also telling his staff to not do their job. This doesn't just reflect poorly on the franchise and the manager in question but also the standards of the recruitment department at Honest Burgers and how well the employees are guided, advised and instructed by their manager. I'm incredibly dissatisfied, disappointed, feel insulted and disrespected by the establishment, the manager and the employee who decided to hang up the phone on me and then wilfully ignored my 2nd phone call. Totally unprofessional and disrespectful from the entire franchise team. Refusal to take any responsibility is not what you expect from the employees of a company like Honest Burgers and it doesn't represent the brand name well in the slightest.
Ordered via Ubereats for South Kensington branch .Took longer than expected for food to arrive and all 3 burger meals and onion rings only just warm. Ordered one meal without rosemary salt - hate rosemary, but still came with rosemary salt. Inedible for me! You responded to my initial review saying you were sorry and encouraged me to contact you directly via your web form. I did, but you still haven’t responded. Why ask for direct feedback if you don’t bother to respond?!?
Went to the portobello road branch the other day…. Firstly got my order wrong after about 5 minutes explaining what I wanted. Secondly, it took about 35 minutes to get the food and thirdly although the burger was good, the chips were pretty rubbish. This used to be one of the better burger joints in town but will steer clear from now on
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It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest…
From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London.
And we’re butchers too.
We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch.
Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day. See more
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