hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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Review Time

Christine
Excellent chocolate, excellent service

Superb chocolates, safely packed and promptly delivered.We chose alcohol selectors to warm up autumn, the birthday selection for an October birthday gift, and the whisky selection for an anniversary present.

5
Date of experience: Oct 05, 2025
Joyce Prati
Excellent service,

Excellent service,Speedy delivery and well packaged, goods arrived in perfect condition

5
Date of experience: Oct 05, 2025
Faziea Baksh
Not just good shortbread......Too Good!

Well, what can I say??I received my beautifully packaged tin of Hotel Chocolat chocolate shortbread buscuits. The tin itself looks so exquisite and the shortbread covered in chocolate is absolutely delicious!I like that each buscuit is individually wrapped with all the ingredients listed and there is good variety and choice as three different types of buscuit is included in this collection.It would make a lovely gift for someone, but as the buscuits are so very tasty, they are a gift for ME!!The delivery was fantastic, arriving before the predicted day/time, so I was able to enjoy my shortbread earlier than I had expected!Thank you Hotel Chocolat for such a lovely treat!

5
Date of experience: Oct 05, 2025
Lovely as usual

Lovely as usual, ordered Advent Calendar for Two (saves arguments - about who's day it is!) alongside a box of luxury Turkish Delight saved ready for Christmas and the Hot Chocolate Salted Caramel sachets. Getting ready early - to avoid disappointments. Items very well packed too.

5
Date of experience: Oct 04, 2025
Carol C
Repeat hotel chocolat delivery

Much improved delivery service since you changed to Amazon.prompt delivery and kept informed of its journey from dispatch to home. Keep on using them

5
Date of experience: Oct 04, 2025
Guy Dawkins
Chocolate unbeatably good, delivery appalling.

The request to review the taste experience is always premature but it's virtually a given, for those of us who have been buying Hotel Chocolat for many years, that the chocolates will be superb.However, we have had varying experiences with deliveries and today's was the worst yet. The package was left outside our garden gate, out of sight of the house in weather that has been, at best, mixed, with very high winds and occasional squally rain. It was only found because my wife had an appointment and saw it when she left the house. We have lived here for over twenty years and no one previously has ever left a parcel so far from the front door and exposed to the elements.

3
Date of experience: Oct 04, 2025
Catherine Rishman
Package delivered to our next door neighbour's house in error.

The package was delivered to our next door neighbour's house in error.

1
Date of experience: Oct 04, 2025
Lynda Hendry
Excellent products with fast delivery

Excellent products with fast delivery. Highly recommended especially with VIP discounts.

5
Date of experience: Oct 04, 2025
Marsha Birkin
Very sickly

Very sickly

3
Date of experience: Oct 04, 2025
Heather Culley
Nice experience at Hotel Chocolat Harrogate

Have just visited the Harrogate Hotel Chocolat store for a coffee. Served immediately by very pleasant helpful staff. Received a perfect decaf cappuccino and the chocolate sprinkles are a nice touch. Was greeted as I entered the store and also wished a nice day as I left. Nice experience to start the day. Will visit again!

5
Date of experience: Oct 04, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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