hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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Review Time

Summer Bradbury
Great, but...

(Bought online)Easy layout that looks sleek and nice and I could find what I wanted very easily. However, whenever I tried to order on the app it wouldn't work at all. I'd go through all the payment details but it wouldn't process and I was never charged for the attempts. Had to place my order on their website instead.

4
Date of experience: Sep 28, 2025
Lucy Green
Good delivery, good chocolate, good ethos

Great delivery, very quick. Well packaged. However there were a couple of the selectors which had what I would consider short dates. One up November and another December. The rest had fantastic dates well into next year. I had planned these chocolates as a Christmas treat to myself.

3
Date of experience: Sep 28, 2025
joy mower
Disappointed

I ordered chocolates with a 'Thank you' sleeve but they came without it. Very disappointed as we wanted to thank all the carers who looked after our mum in the last few years before she died recently.

1
Date of experience: Sep 28, 2025
Cynthia Ruth
Prompt delivery in minimal packaging, delicious chocolate

Prompt delivery in minimal packaging. The products are always delicious!

5
Date of experience: Sep 28, 2025
Donut
So I joined their loyalty thing to get…

So I joined their loyalty thing to get a discount on my first order but never got the discount code. On their website it says live chat. No matter how many times I tried, this was never available. Had to go to a store where the staff were lovely and let me have the discount. Hassle I didn’t need really. I should have got my discount, ordered on line with free delivery. I shouldn’t have had to drive to a store wasting petrol!

3
Date of experience: Sep 27, 2025
Consumer
Not delivered (a) on the correct day…

Not delivered (a) on the correct day and (b) at all, despite being informed that it has been successfully delivered. What do you expect when you choose Amazon to deliver?

1
Date of experience: Sep 27, 2025
customer
Super kind staff!one of the best hot…

Super kind staff!one of the best hot chocolates I’ve ever had!

5
Date of experience: Sep 27, 2025
John Keohane
Delivered to wrong address

Delivered to wrong address

2
Date of experience: Sep 27, 2025
Kathleen Walton
Christmas

Only ordered on Thursday night, arrived Saturday I am sure the recipients will love their gifts as have ordered previously from Hotel Chocolat. The only downside, if it is one, if you order for delivery on a specific date they always arrive earlier than expected

5
Date of experience: Sep 27, 2025
Susan L
Early Order for Advent Calendars

I have been organised and ordered my chocolate advent calendars in good time. The selection was good - the price was unchanged from last year (I think) and I was pleased to be able to use a discount code as a VIP member. They look good and the recipients always seem to appreciate them!

5
Date of experience: Sep 27, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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