hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

Filter Reviews

Review Time

Susan L
Early Order for Advent Calendars

I have been organised and ordered my chocolate advent calendars in good time. The selection was good - the price was unchanged from last year (I think) and I was pleased to be able to use a discount code as a VIP member. They look good and the recipients always seem to appreciate them!

5
Date of experience: Sep 27, 2025
Hilary Whyatt
The delivery was as ever very prompt

The delivery was as ever very prompt, however, although I have a VIP Card what does this exactly give me a I pay the full price for the drinking chocolat and of course delivery. Is it preferable that I try to visit one of your shops which is not convenient for me to obtain any credit or offers?

5
Date of experience: Sep 27, 2025
Nicki
nicky

Ease of ordering and always quick delivery of order. Packaging ideal, everything received in tact. Delivery on time as advised. Friendly postman , polite, efficient and respectful of property Products from Hotel Chocolat top notch, have purchased before and will continue to do. That fantastic aroma on opening boxes lifts one’s spirits.

5
Date of experience: Sep 27, 2025
Daen Durrant
I had a query with the last order

I had a query with the last order They answered my email prompt And sorted it out Delivery was great and kept updated Thank you hotel choc

5
Date of experience: Sep 27, 2025
Workington cricket club
Ordered and paid additional to have…

Ordered and paid additional to have delivered on 26th, item did not arrive until 28th rang on 26th to cancel as needed to item for that day was told I couldn't cancel and to refuse delivery.

2
Date of experience: Sep 26, 2025
Excellent service

Placed an order the delivery was on time!! Excellent service was well informed with updates on delivery. Well what can I say about the chocolate it's absolutely delicious best chocolate ever!!

5
Date of experience: Sep 26, 2025
Diane
Great chocolates, shame about the delivery

Ordering was easy and straightforward The chocolates were beautifully presented and delicious A perfect birthday gift The delivery let us down badly Firstly, the parcel was a day late. Secondly, we were given delivery times the next day that weren't kept. This was very inconvenient and embarrassing

3
Date of experience: Sep 26, 2025
Stella Mitchell
Brilliant Service and Fabulously…

Brilliant Service and Fabulously Delicious! Special thanks to Sarsen, a talented young lady at The Velvetiser Cafe Llanelli for producing a perfect Vegan Velvetiser Chocolate with Coconut milk and a double express. Accompanied by a Creamy Vanilla ice cream tub with Milk Chocolate Shard. Many Thanks!

5
Date of experience: Sep 26, 2025
Marion Knight
Feeling conned

Disappointed to note several sachets of hot chocolate for the velvetiser less in each box!

1
Date of experience: Sep 26, 2025
Linda Harvey
Always happy with hotel chocolate x

5
Date of experience: Sep 26, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More