hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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Review Time

Will
My wife and I visited thorthallerton…

My wife and I visited the Northallerton branch of Hotel Chocolat todayThe service we received from Hazel and Felix was outstanding. They both portrayed a thoroughly professional attitude and are a credit to the company. Their service makes me want to use that branch again.

5
Date of experience: Sep 20, 2025
Mr Raymond Dyer
This was a very last minute order, delivered in less than 36 hours. As always, great service and gr

This was a very last minute order

5
Date of experience: Sep 20, 2025
Great product choice, a lovely treat

We are regular customers at hotel chocolat for satchets for our velvetiser. Product selection is huge with so much choice. Although a little more pricey they taste phenomenal and always fast delivery. Occasionally buy other things but never had a bad delivery. Would definitely recommend for a treat or gift.

5
Date of experience: Sep 20, 2025
Mrs Julia Richardson
Disappointing!

I recently ordered chocolates as a surprise for my daughter’s birthday. In spite of speaking to your assistant to conform that they could delivered on the correct date they were delivered four days early. Very disappointing. We all love your product but this was not good

4
Date of experience: Sep 19, 2025
Alyson Cowan
Fast delivery, excellent product

Ordered chocolate for a gift; very fast delivery, exceptionally well packaged and excellent communication. I wouldn’t hesitate to recommend this website and product.

5
Date of experience: Sep 19, 2025
Karen
Lovely chocolate drink

I am very happy with my order from Hotel Chocolat very good quality lovely colour Velvetiser Pebble very nice chocolate drink thank you👍 very nice

5
Date of experience: Sep 19, 2025
Pamela Smee
First time ordered online

First time ordered online, usually go into their shops. Really pleased to het the pumpkin spice flavour which is a limited addition, ordered 2 boxes, just whisked they did it all year round. Delivery was good. Took a week but worth the wait

5
Date of experience: Sep 19, 2025
Gill B
Chocolates are wonderful as always &…

Chocolates are wonderful as always & Amazon delivered to my flat rather than leaving in the apartment block lobby as the last company did so very pleased

5
Date of experience: Sep 19, 2025
John Pattison
Disapointed in one item

The delivery and most of the order was excellent. I am very disapointed in the Christmas Chocolate Supernovas – Pink Champagne.The packaging is terrbile it looks like the chocolates have just been thrown in. Nothing like haw they are shown on the website. For the price of them I would expect them to be well presented

3
Date of experience: Sep 19, 2025
Elizabeth Glencross
It was good above and beyond

5
Date of experience: Sep 19, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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