Review Time
We received our new Velvetiser early and absolutely love the design and colour, very classy looking. Creamy top to the chocolate drink is amazing light and yummy. Looking forward to trying the new flavours that came with the delivery.
I paid £85 for a box of chocolates to be delivered by specific and it has not been delivered and its impossible to track the package! Hotel Chocolat respond to my email to say thatI could track the package on Amazon, who in turn say they handed over to Royal Mail.Bottom line is the gift has not been delivered, I cannot trace via RM - keep getting a message to try again tomorrow and so it goes. Shocking service. HC said they would refund me £4 of extra amount they charged for deliver but to bad about the gift! No one can assist.
Unfortunately the gift I ordered to congratulate my granddaughter over her exams has been sent to my address rather than her address which I filled in on the website. I included a soecial sleeve, a gift card and paid for next day delivery so she got it as soon as possible. I am very disappointed in this outcome. When I contacted customer services this morning all they could do was suggest reordering and refusing delivery. I didn’t like this suggestion so accepted delivery and will get the gift to her myself. I have used this service before for other grandchildren successfully.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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