Review Time
I arranged for a birthday sleeve of chocolates to be sent for a friend's 85th birthday. I added delivery instructions to Amazon asking them to knock on the door and wait for a couple of minutes as my friend has mobility issues. I was absolutely furious to be sent a photo of the package at the bottom of the stairs outside her flat showing that either the instructions hadn't been read or the delivery driver couldn't be bothered to walk up a few steps. Hugely disappointing as the chocolates were left in the heat.
Having walked out of McDonalds with mashed chips under my shoe, I was pleased to find a sparkly and chocolate-free floor in the nearby Hotel Chocolat in Sheffield city centre. Not a chunk, sliver or crumb could be seen outside of the beautifully packaged products – except when a little tray of ‘taster’ chocolates was suddenly presented to me by the lovely Lindsey. I nabbed one, I ate it, I liked it and I asked for another. I ate that one too and I liked it and I asked for another. This cycle could have continued for the next few hours but I was alas informed that there was a limit on generosity that didn’t match the extent of my gluttony.To distract me from consuming more nut and truffle-based chocolates (my irresistible favourites), the amiable Annabelle steered me towards a ‘Velvetiser’ – a sensually provocative name that, given enough time, I could easily have conjured up the image of a service not becoming of a chocolate shop! Swiftly, and perhaps fortunately, the Velvetiser was revealed to be the means of supplying a rather delectable tipple of some liqueur-based drink which had the effect of, well… velvetising me I suppose. Whoever came up with that name deserves a pay rise. And so do Lindsey and Annabelle given their affability, assistance and fortunately for me, patience.Oh, and the chocolates are very nice indeed - considerably nicer than a Mars bar. All in all, the visit into the shop was a pleasurable and personable experience and I preferred spending time in there rather than TK Maxx where I had earlier bought a shirt that had a missing button.
This item wasn’t delivered correctly but left in direct sunlight. The contents are totally soft and l ordered this in time for my wife’s birthday on the 23rd. The courier did not correctly deliver it just left in a back garden. All deliveries by the postman and other couriers are delivered to our front door. Our dog didn’t bark and it was sometime before l got an acknowledgment. Amazon recently pushed in our back garden gate the wrong way with force causing extensive damage to our garden and fencing. It is costing me £850 plus vat to replace. Now l know Hotel Chocolat use Amazon for deliveries l won’t be buying from them again.
We were really looking forward to experience the Nice slice of the Birthday Edition chocolate, unfortunately the Amazon driver left it outside on the floor near the front door, we have stayed in all day looking forward for chocolate to arrive, but the driver didn’t even knock on the door to let us know , this was a surprise for a birthday event. But it turned out a mess, a slab of melted chocolate, I do think the delivery service needs to up their game ,Kind Regards Michelle Storer.
As always the chocolate is first rate. The ordering again was first class. The problem was with the delivery. Today was the hottest day of the year 32 degrees when the package was delivered by Amazon.The package as always will go through the letter box.I double checked this by pushing it through myself. The package says do not leave in direct sunlight. The package was left in the direct sun at the front of my south facing house in full view of passing pedestrians. I buy your chocolates first of all because they are wonderful. Also because the package goes through the letter box. First of all for security but also to protect them from weather. I think you need to take your delivery firm to task because it’s your reputation at stake.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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