hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Review Time

Mr Hawksworth
Simply yummy

5
Date of experience: Aug 11, 2025
TERRANCE  KIRBY
TERRIBLE AMAZON DELIVERY

TERRIBLE AMAZON DELIVERY, TO THE WRONG ADDRESS AND NOT FIRST TIME-BUT FIRST TIME FOR A DELIVERY FROM HOTEL CHOCOLATE. GO BACK TO ROYAL MAIL OR RISK LOSING OUR BUSINESSthe chocolates are great though

1
Date of experience: Aug 11, 2025
Zia Nathani
Delivery was smooth but..

The delivery was smooth but my birthday chocolate did arrive a bit melted and crushed. Other than that it’s an absolutely great company it’s definitely not their fault.

4
Date of experience: Aug 10, 2025
Roz Sullivan
Delicious chocolates

The order arrived on time and there was plenty of protective packaging around these Hotel Chocolat chocolates. I've ordered from the company before and have never been disappointed, they are so efficient that I have had no need to contact their customer services

5
Date of experience: Aug 10, 2025
Person
Very happy with delivery

Very happy with delivery, but disappointed my message was not included!!

4
Date of experience: Aug 10, 2025
CHRIS MCMULLON
Chocolates are excellent

Chocolates are excellent and always bring a huge smile to my Wife's face

5
Date of experience: Aug 03, 2025
Geraldine
Chocolates delivered mid morning

Chocolates delivered mid morning, not too early, on the correct date by Royal Mail. They were a gift so I am assuming they are all perfect as usual.

5
Date of experience: Aug 02, 2025
Miss Jane Yorke
Lovely Chocolate Bars....and excellent…

Lovely Chocolate Bars....and excellent delivery service

5
Date of experience: Aug 02, 2025
Alison
I know that the choices I made will be delicious. The packaging for delivery was very substantial.

I know that the choices I made will will be

5
Date of experience: Aug 02, 2025
Roger Walker
Delicious chocolates but Amazon delivery below par.

The chocolates I ordered for my wife's birthday will be superb. I know that because Hotel Chocolat products always are ! Delivery was super-quick too. However I have a gripe about how my order was delivered. Amazon left it outside my front door in the hot sun despite the fact that the porch was unlocked. The package could easily have lain outside for hours ( or been stolen ) as the delivery person didn't even bother to ring the bell to alert me. Didn't HC use Royal Mail in the past ? They always leave parcels in the porch so I don't see why Amazon can't do the same. I've noticed that some other HC customers are making the same complaint. Please raise this with Amazon as sloppy delivery spoils an otherwise excellent buying experience.

4
Date of experience: Aug 02, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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