Review Time
As a VIP.ME Member, I got a bit of discount on my order which was appreciated.I purchased two Exuberantly Fruity Sleeksters which are my favourite, one box for me and one for a present.Hotel Chocolat are undoubtably expensive, however, in this case, you get what you pay for and I do limit myself to one chocolate per week, which means the Sleekster lasts me a while.Sadly and annoyingly, on this occasion, the Courier (Amazon) delivered to the completely wrong address and the householder had to bring it round, however this is not the norm.
Left on the doorstep in 23 degrees and hot sunshine, without even bothering to ring the bell ( I was in!) and totally ignoring the sign on the package saying not to leave in direct sunlight. Fortunately I happened to see them before they melted.I love HC products but they need to do better than use Amazon for deliveries.
I specifically chose this company because it offered next day delivery. I paid extra to ensure that this would happen, as it was for a birthday.I then got a message from their Amazon delivery 'service' saying it would be delivered a day late, but if it didn't arrive after that, I could then contact Hotel Chocolat. Why did I have to wait to contact Hotel Chocolat, when they'd already not fulfilled what I'd paid extra for?The whole point of my ordering was to get next day delivery. I don't know if I can be bothered to ask for a refund for the next day delivery charge. I just won't buy from them again.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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