hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Passing off old stock .

Ordered a box of the 10 single serves of drinking chocolate for the velvertiser we are very disappointed with the best before date ( 09/2025) lot no 24281.One reason why we did not buy from the shop at Cheshire oaks because of the short shelf life. We have some left in our cupboard that we bought back in December last year with a longer date .

2
Date of experience: Jul 18, 2025
riolun0068
This is all down ro Royal Mail and…

This is all down ro Royal Mail and return to sender system

1
Date of experience: Jul 14, 2025
Baron
Delivered by Royal Mail and despite the…

Delivered by Royal Mail and despite the label saying Do Not Leave in Direct Sunlight they were pushed through my East facing letterbox at 11am on the hottest day of the year, no knock or doorbell ring and I was at home.POOR SERVICE BY ROYAL MAIL.

1
Date of experience: Jul 12, 2025
Ashton
Melted chocolate

Most of the chocalate was melted. Unfortunately we purchased on the hottest day of the year, but we expected better.Nearly £100 of chocolate ruined.

1
Date of experience: Jul 11, 2025
Great product, poor delivery service

I ordered the chocolates for someone’s birthday and specified the delivery date, but to my surprise, HCh are using Amazon for delivery, and they dropped off the parcel 5 days earlier than requested — so no birthday surprise. Taking off the stars for delivery experience. Also, the enclosed gift card didn’t provide the option to put my text on it.

4
Date of experience: Jul 11, 2025
Julianne Harris
Ordered chocolates for my girlfriends…

Ordered chocolates for my girlfriends birthday, I had no ETA on delivery all day, they then didn't show up until 6pm when she's out for the night, at which point Amazon leave them on the front door in 30 degree heat (despite me instructing to leave with neighbour). Chocolates are like soup when she returns home later. Really poor.

1
Date of experience: Jul 11, 2025
Nevaeh Sanders
I have taken off 1 star because of the…

I have taken off 1 star because of the delivery. Despite the box saying don’t leave in direct sunlight it was left in direct sunlight in 28 degree weather!! Otherwise it’s great love Hotel Chocolat

4
Date of experience: Jul 11, 2025
Ange0640012
I ordered a box of chocolates from…

I ordered a box of chocolates from hotel chocolate and when they got delivered they were all melted. They got delivered via amazon and must have been in the van for a long time

1
Date of experience: Jul 11, 2025
Danielle
Not happy

Not happy. I've received an email saying the parcel was delivered and the recipient received a message saying it had been delivered, but it hasn't. She checked with neighbours and had herself been in all day, with doors open, so there was no need to leave outside.

1
Date of experience: Jul 11, 2025
Absolutely disappointed

Absolutely disappointed! 3 boxes out of 4 have melted. These chocolates are going to be teacher's gifts. I cannot give them like this. And also the amazon driver drop the box in front of me to the floor to take a picture. It is unacceptable, I am very disappointed. I paid enough for a better service.

1
Date of experience: Jul 11, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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