Review Time
This review relates to Hotel Chocolat's courier, not HC themselves. I was out at an appointment when my delivery was allegedly made. My parcel wasn't there when I arrived home, no card was left and none of my neighbours have knocked to say they have the package.
The chocolates were lovely, as usual, and they were beautifully packaged, but the delivery was most unsatisfactory, with the parcel being thrown into a flowerbed just beside the gate at the end of our driveway. We are some 20 miles from a Hotel Chocolat shop, but I'd be reluctant to order chocolates by mail now, unfortunately.
I love the taste and variety of their chocolates. They are rather expensive so I only order them for special occasions.These were chosen for the birthday of a family member. They were delivered on her actual birthday as requested. She was very happy with them.
Excellent product as expected. Delivery was spot on, arriving as predicted. Only disappointment was that I ordered the goods and paid, the next day I received an email giving me a 10% discount which would have reduced the cost of my order.
The product ordered was great as described. However I paid extra for next day (for a special occasion) and this was apparently delivered by Amazon, they did not deliver next day! Notifications kept informing me it was to be delivered but it was another day later before it actually happened. While next day was only £1 more, it is the fact it was a day late that I am disappointed!
The chocolates were a gift for an ailing friend... they were well received, but then they were a gift so the sentiments will not necessarily reflect the full truth. But I have every reason to assume the chocolates and presentation box were excellent. However, I paid extra for guaranteed next day delivery and the gift was delivered (by Amazon) a day late. The world didn't crumble as a result, but now I have the feeling that I can't rely on Hotel Chocolate's promise of performance. I chased delivery this morning, but received no response from customer services... so I wonder how many complaints they receive. Then it's what the company does that matters... not the words.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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