Review Time
Chocolates were lovely. A great selection of vegan chocolates and lovely as a little gift. Delivery service could be better. Doorbell pressed and before we made it to the door they had put the box in our recycling bin. Not the first time we have lost parcels this way due to coinciding with bin collection dates.
Ordered on line previously and experienced no problems. This time I ordered 4 boxes of hot chocolate - approx £60 worth of goods. The individually wrapped hot chocolate in 2 of the boxes were completely fused, meaning that they can not go through the velvetiser as it makes a horrendous noise, needs to go through twice, and frankly I’m scared it will break the velvetiser. With one box I ended up bashing each of the sachets with a rolling pin first before using them into the velvetiser, but then moved to breaking up the sachet (essentially a “bar” of chocolate) and putting it in the microwave before going into the velvetiser. The second box is even more of a block of chocolate than the first. It’s a bit of a pain tbh! Don’t think I would order on line again, buying from the retail shop seems like a better idea.
It's a birthday present for my friend living in the UK! The present arrived on time today. She's absolutely happy and is looking forward to taste them. A really perfect service and as I remember one of the best chocolate to have
Products were great as usual but delivery was atrocious. Delivered to incorrect address , I had to go looking for it. Luckily it was on an elderly gentleman’s rear step. Unluckily it had rained heavily so by the time I got it the parcel was soaking and a couple of the inner boxes were wet. Not impressed!!
I absolutely love Hotel Chocolat chocolate and once again, have not been disappointed! I ordered a range of the ‘selectors’ to put out when I had friends over and really think this is a great way to mix and match the flavours you want at a very reasonable price. They look as beautiful as they taste and the choice of flavours is amazing! All those strange & exotic blends you’ve imagined, but never thought you’d be able to find, actually exist in the wonderfully magical world of Hotel Chocolat!
Unfortunately took a chance on the warm weather and ordered a box to give as a gift. Fed Ex delivered a day after they initially set date. The box was hot, the insulated package was very warm inside, the cold packs were warm, they left water on wrapping, and the pieces in the box had all been jostled to one end and sticking together from melt. I slowly picked them apart and tried to rearrange them and put in fridge. The cust service did not accept my word nor the pics of the wrappers and cold packs as evidence of unsatisfactory product and since I had tried best to salvage already there was no pic of the original condition of contents. >If you decide to ship be aware of the facts that it is not as easy a process if they melt or get jostled. Fool me once….
Nice product but at a high price and being a subscribed member gets you no discount other than free delivery.I recently moved house and changed my address on the website, app and on all the subscriptions and yet 2 weeks later my subscription still arrived at my old address. When contacting hotel chocolate they said they couldn't do anything to help other than give me free delivery on my next subscription order which you already get anyway!! Pretty rubbish service really. Another subscription didn't get processed at all as there was an issue with the payment; rather than trying the transaction again like any other company, the order simply ceased to exist. Will not be using them again.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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