hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Nickmaro015
Always buy Hotel Chocolat online

Always buy Hotel Chocolat online for birthdays. The chocolates are delicious. Arrive well in time. Can't wait to have a sample from my daughter's chocs!They've helped me a lot in the past when I've had problems with delivery as my cousin was away, the staff were excellent sorting out a solution.

5
Date of experience: Jul 09, 2025
math80h95
Farm Cottage on a rough track

Obviously the Chocolates were divine but the efforts of the delivery driver to find a cottage on a farm with no road access made the whole thing a memory which I will cherish. I was on the phone to my daughter explaining that the driver couldn’t reach her when he pulled up. Sometimes thanks are not enough.

5
Date of experience: Jul 09, 2025
Romilda Wright
Takes over a week for delivery of gifts and no one responds to emails

Ordered box of chocolates over a week ago and only been delivered today. Paid £3.95 for delivery not sure why? Emailed twice about the week delay in delivery and never received a response

1
Date of experience: Jul 09, 2025
Daisy Johnson
Not received the order

Not received the order

1
Date of experience: Jul 09, 2025
Cosmo T.
Very clunky website

Very clunky website. I put in my address and then that of recipient of gift. Then when I put in my card details it tries to charge to recipients address and is refused. I had to manually change back to my own address.

2
Date of experience: Jul 09, 2025
TVCraftPL49
Always exciting to receive my subscription box

I receive a 2 monthly subscription box and the chocolate is always amazing. This month there were 3 of my favourites included - really looking forward to opening them.

5
Date of experience: Jul 09, 2025
Swaine Hughes
Top Quality Chocolate Confectionary

Top quality chocolate confectionary. Fabulous range to select from, both as large or small thoughtful presents for someone or simply a self indulgent treat. Good communication re delivery date and approx timeslot. Protective packaging all of which is recyclable. Can highly recommend!

5
Date of experience: Jul 09, 2025
MarcusJust
Hotel Chocolat are great

Hotel Chocolat are great, pity the postman left the box propped up against my door in full sunshine for a few hours. The chocolates were a thank you so I had to apologise to the recipient, but not Hotel C's fault. The sticker that said keep out of direct sunlight maybe needs to be bigger and on both sides of the box.

4
Date of experience: Jul 09, 2025
Cyrus Long
Hotel Chocolat

Hotel Chocolat is great 😊 for gifts. It’s easy to order online and really good quality.

5
Date of experience: Jul 09, 2025
Aidan Carter
With Love Sleeker box

Recieved the With Love sleeker box as a wedding gift. Nothing special about any of the chocolates at all. The ones that were ok were just bland and tasteless. The Vanilla tasted like gone off cheese, the Lemon Curd like stinky feet, and the Armaretto just like cheap rum. If you looking to buy chocolates for an occasion look else were, wouldn't recommend.

1
Date of experience: Jul 09, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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