hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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SR53
Not very happy my birthday pressie for…

Not very happy my birthday pressie for friend was completely melted in transit before it got to her! I would of thought Hotel Chocolate on a hot day would of put a cool bag over goods!

1
Date of experience: Jul 01, 2025
Cheryl Baker
Friend's Gift

I have previously had these chocolates given to me and knew how delicious they are, so was an ideal gift for my friend. They were delivered on time.

5
Date of experience: Jul 01, 2025
Sibyl Cooper
The chocs I ordered were delivered…

The chocs I ordered were delivered ontime loved the florintines chocs the others are for family these are like tasters but well worth buying and are cheaper than price online.thanks hotel chocolat.

5
Date of experience: Jul 01, 2025
Tristan K.
Late and left on Doorstep in 32° heat !!!

Not only was the parcel delivered a day late (despite paying extra for next day delivery) but there were two people in the house when the delivery was made and it was just left on the front doorstep (the front door was open) - bearing in mind today is 32° :( Not impressed.

1
Date of experience: Jul 01, 2025
Good communications

Good communications. Product delivered in good condition.

5
Date of experience: Jun 30, 2025
Gwen Morgan
Birthday chocs

It was lovely to get the £5 voucher for my birthday. The chocs were delivered very quickly in perfect condition and are delicious, as always.

5
Date of experience: Jun 30, 2025
Horatio P.
Delivered ontime

Delivered ontime, perfectly wrapped and as ordered.

5
Date of experience: Jun 28, 2025
Lucas
Delivery quick but item missing

Delivery was very quick. However one item missing

3
Date of experience: Jun 28, 2025
Kendrick Bell
Order a box of chocolates for my…

Order a box of chocolates for my daughter’s birthday . She lives in Scotland we live in the East Midlands . They were delivered the next day to me in the East Midlands . Her present will now arrive 4 days late .

1
Date of experience: Jun 28, 2025
LC54
Bought 3 x boxes of chocolates

Bought 3 x boxes of chocolates, with "Thanks" sleeves. Arrived promptly, in perfect condition, on time. My disappointment lay in the fact that only 1 gift card was included (for 3 boxes?), and although it read "Best wishes [gift sender's name]" underneath it had printed that the gift was from me. The order was made by me but on behalf of a sick relative, who has no means of getting x 3 Thank You cards. Think should have online option of 1 card per box, at least

4
Date of experience: Jun 28, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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