hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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Review Time

Shepherd Smith
ice cream chocolate and pink champagne truffles.

this is my second order from you, the delivery is super fast , very well packed, and i know the taste will be to die for,

5
Date of experience: Jun 27, 2025
AkaniarKun88
A very helpful friendly customer…

A very helpful friendly customer service and excellent service Plus a very happy recipient who loves chocolate

5
Date of experience: Jun 27, 2025
Delivered on time

Delivered on time. Kept informed of delivery. Delivered in good condition.

5
Date of experience: Jun 27, 2025
MH57
Delicious Chocolate in fact the best

Rebecca served me today at Hotel Chocolat. at the Harrogate shop, she was so nice, she explained the chocolate etc to me in such a good way, told me about special offers etc. Thank you Rebecca

5
Date of experience: Jun 27, 2025
Cosmo Walker
Was served by a young lad called seb

Was served by a young lad called sebI went to him as i told him you made me the wrong drink. He was so professional about it and apologetics. He made another drink and was very helpful and professional and qulity of the drinks are good. Thank you seb for your kind service

5
Date of experience: Jun 27, 2025
Kent Ross
Bought as a birthday present for my…

Bought as a birthday present for my partner from the pet's as I know he loves hotel Chocolat especially the Kirsch cherries. Fast delivery and very well packaged.

5
Date of experience: Jun 27, 2025
Stevie A.
I even got to use my £5 off birthday voucher.

I had these delivered to my local store, which is only a 10-15 minute walk away. As I had noticed that there have been some issues regarding delivery to people's homes on Trustpilot. Obviously these would be delivered during store opening hours. All three selector packs were in excellent condition. And I even got to use my £5 off birthday voucher.

5
Date of experience: Jun 27, 2025
SR29
Superb chocolates

Superb chocolates, next day delivery, very impressive!

5
Date of experience: Jun 27, 2025
Cardew Fisher
Really good service with next day…

Really good service with next day delivery, came through Amazon, which was brilliant because I needed them has a gift, well packed as usual, I'm sure the recipient will love them

5
Date of experience: Jun 26, 2025
Bianca
Chocolates for the bin men

The birthday chocolates were left between the bins at the end of the farm lane 200yards from the house on a hot day.The bin men could have had a surprise present if the chocolates survived.

1
Date of experience: Jun 26, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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