Review Time
The delivery came on the day I paid for but unfortunately I was out at the time and the delivery company, Amazon, didn’t notify me until quite late about the delivery window which was frustrating as I could have done something about it at that point. To add to that, I bought a large order and several of these have only a 2 or 3 month use by date left, if I select these then that’s by choice but I felt this could have been a little better. I appreciated the instruction you had put on the box about not leaving them in direct sunlight and thus was adhered to so thank you
Chocolates are great but disappointed with the delivery service provided by Royal Mail. Despite working from home, my parcel was left three doors down, hidden behind a wheelie bin and under plants at an elderly neighbour’s house. This is not only inconvenient but also concerning particularly with the current heatwave. Due to this, I’ve decided to cancel my subscription with immediate effect.
My friend, whose birthday I had ordered the chocolates for was very disappointed. The courier Hotel Chocolat used to deliver them (Amazon) just threw them by the front door in blazing sunlight. So when my friend got home, he found that the chocolates had disintegrated into an inedible horrific mess. As they were not exactly cheap (almost £30), I feel that they ought to be replaced by Hotel Chocolat. While I realise that this is not the company's fault, and Hotel Chocolates are usually excellent, I do feel they have a responsibility with regard to the the couriers they use.
My husband recently ordered me a Classic cabinet from Amazon as a pick me up as I am awaiting surgeryUnfortunately they arrived in an awful state, looking like they had been stored badly i.e they had melted and then re-set. We did get a refund from amazon eventually and was advised by my local store to take it up with Hotel Chocolat head office, which I did.By way of compensation they offered me a small pack of chocolates from the selector range which they then sent to the wrong address. After some back and forth they sent a gift voucher which I spent at my local store in Cheltenham. I have to say the staff there were a lot more helpful. Elliot and Jo were delightful and feel they were more understanding so my thanks to you both. See you again, Jane
Awesome service,fast track and communicationSpecial taste of chocolate, as a gift is so nice and special! Champagne truffles just try and enjoy,so delicious Also to mention of good packaging,not any damage or liquids of chocolate in summer days I would definitely recommend them!
Ordered a box of Everything Sleekster with Birthday Balloons Sleeve. Paid extra for delivery on a named day as it was for a 60th birthday. Got an email the evening before the expected delivery to learn that Amazon was in possession of the chocolates and that they would deliver them the day after I paid for. The recipient would not be there on that day so would not get the present for some days after the actual birthday. Phoned Hotel Chocolat. The individuals I dealt with were very helpful but in reality could do nothing but make a refund. So my point is that they cannot really be relied on for special events. Disappointing from what I supposed was a quality company. Beware.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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