hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Review Time

Willard F.
The order was placed in 17/4/25 and did…

The order was placed in 17/4/25 and did not arrive until 28/4/25 which is not the usual service from Hotel Chocolat which will make me think again before using the online delivery service in future

2
Date of experience: Apr 28, 2025
Waxy and tasteless chocolate, low quality

Poor quality chocolate- waxy and tasteless. I know this isn’t a luxury chocolate brand but honestly a bar of organic 70% from a supermarket tastes miles better than this cocoa adjacent sadness. I’m always gifted Hotel chocolate boxes and eggs and they’re always so disappointing.

2
Date of experience: Apr 28, 2025
Wyndham B.
Took advantage of the Easter sale

Took advantage of the Easter sale. Plus a selection of six packs and a limited edition hot chocolate. Glad it was not a sunny day today. Have had melted chocolate from royal mail. But arrived well packaged. All good. Hotel chocolat is one of the few places that offer quality chocolate without charging ridiculously high prices.

5
Date of experience: Apr 28, 2025
Anne Sanders
Hot Chocolate Online

Set up a monthly order for Hot Chocolate sachets for my Velvetizer online.Also ordered some chocolates too Parcel arrived professionally packagedVery happy

5
Date of experience: Apr 28, 2025
Watch the dates

Unfortunately l have two friends with birthdays in May one the 4th the other 26 th l notice on the best before they have to be eaten by the end of the month which is a very short date for the latter birthday would you agree l do not want her to think l got the chops cheap as it was close to the sell by date l would like to hear your reply.

4
Date of experience: Apr 28, 2025
Charity Brown
Impossible to cancel

Ordered from the website, then tried to cancel within an hour. Claimed my details was incorrect so i emailed them instead, still claimed details was incorrect even though i was taking them directly from the email they sent me. Delivered early even after i selected a date in a few days later that i would be in for so wasnt there for delivery so it was just abandoned somewhere

1
Date of experience: Apr 27, 2025
Lily Smith
Items arrived in excellent condition…

Items arrived in excellent condition and the packing was excellent and no damage, also arrived in good time, no problems as usual, easy to navigate the site ordering is straight forward, and paying the same been shopping with hotel Chocolat for quite a few years now and always had a good experience.

5
Date of experience: Apr 27, 2025
Lavender Rogers
Package left outside to all the…

Package left outside to all the elements! Should have been left at my safe place or the post office.However, on the plus side the chocolates are perfick!

1
Date of experience: Apr 27, 2025
zegoboy46
Gorgeous chocolate

Love their chocolate- when on sale even better haha! Amazon delivery it is the best thing as they always manage to deliver my parcels even if I am not at home.

5
Date of experience: Apr 27, 2025
Order dumped outside

Although the order was good. Worst delivery ever. Had to see my email stating order was delivered to find it dumped outside. No knock at the door. No use of my door bell.

1
Date of experience: Apr 27, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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