hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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Review Time

Leona Barnes
Gorgeous chocolate

The chocolate I received was nicely packed and the thickness of the chocolate is very good. It tastes absolutely gorgeous as I expected it would. Very pleased with my purchase.

5
Date of experience: Apr 27, 2025
Kirsteen
The chocolates were left on the front…

The chocolates were left on the front doorstep in direct sunlight, when there was a shaded place about one metre away. They have melted and are ruined.

1
Date of experience: Apr 27, 2025
Bruce Johnson
My Favourite Chilli Hot Chocolate

My favorite chilli hot chocolate is sold by Hotel Chocolat. I've tried other brands but nothing I have tried todate is anywhere as near as nice as that sold by Hotel Chocolat. A nice dark chocolate drink with a nice chilli kick. It's such a lovely treat that I have set up a monthly subscription to send me a box a month. Definitely recommend.

5
Date of experience: Apr 27, 2025
Gaylord Rogers
Chocolate is great, the delivery sucks.

Don't. Use. Amazon. Delivery. They are rubbish.

3
Date of experience: Apr 27, 2025
Terry
Brilliant chocs as always

Brilliant chocs as always. The caramel bunnies seem to have disappeared though 😋

5
Date of experience: Apr 27, 2025
Colleen Ross
Toilet chocolates.

I can not complain about hotel Chocolat, however… they use Amazon for delivery. I was out and the parcel was put through the toilet window. I came home to find my box of chocolates in the toilet! Not easy to leave a negative review with Amazon so seeing as they use Amazon as their courier how can the blame fall on anyone but them? When I pay for delivery I don’t expect them to use a company that I should be entitled to a free delivery with anyway because I have prime membership.

2
Date of experience: Apr 27, 2025
Hester Barnes
Love the orange hot chocolate

Love the orange hot chocolate, packaged well, good delivery service

5
Date of experience: Apr 27, 2025
Marlene
Exceptional service

I have a number of food intolerances. Often shop assistants shy away from trying to assist when there are obstacles to an easy sale. Not so Rebecca! When I looked at the vegan chocolate selection and then added on my other food sensitivities, she made multiple suggestions for items that would be suitable. It was a treat to encounter a staff person who would diligently make multiple suggestions until I found something that would work for me. Thank you for your time Rebecca! It was a pleasure to be served by you. I do not live in the U.K., or I would be a regular customer.

5
Date of experience: Apr 26, 2025
lililouloujuju96
The service provided by Sophie and her…

The service provided by Sophie and her team at the Harrogate shop wasExceptional. Very friendly,. helpful and knowledgeable Shop was very clean and well organised

5
Date of experience: Apr 26, 2025
Kian Foster
Fast delivery

Fast delivery , real quality tasting chocolates and egg , all packaging recyclable.

5
Date of experience: Apr 26, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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