Review Time
A bit disappointing in that delivery I paid a little extra for (came via Amazon) arrived a day later than expected, hence the docked star. Package was well and securely packed and chocolates gorgeous as always. One slight gripe in that the gift card I ordered had the envelope stuck down, I needed access to write my friends name on it...please can it be left unstuck.
I was given a gift card for Easter but I cannot use it as the online shop will not put the order through.I have tried multiple times, using 2 different debit cards issued by different banks to pay the balance, on mobile, desktop, laptop and using different browsers.The payment system just times out. Once it got as far as asking me to approve the payment in my banking app, which I did, but it just timed out again in taking the payment. Using the non debit card options doesn't allow use of the gift card! I contacted customer service who just told me to "try a different payment method or browser", despite my having given the explanation above and it apparently not being read, or to try "clearing my cache and cookies. Of course I had already tried that as a first step, but tried again just in case. No difference. Messaged customer service again, but no reply.My advice is not to buy gift cards for people if they will want to use them online as they do not work.
Absolutely love hotel chocolate 🍫 😋 highly recommend, amazing, kind and friendly and welcoming, I would like to say a big thankyou to Karen 🌟 fantastic customer service in plymouth drake circus, I always walk out with a smile 😃 lovely team
Lovely chocolate - but far too much packaging! I know we don't want crushed chocs - but really!!Also, I'd love it if you could order coffee-flavoured dark chocolates! There were some macaroons a couple of years ago I believe, but not seen them since.
Bought one of their Easter eggs and just opened it to find no individual chocolates inside, plus the egg was thick IN PLACES, but very thin in others. Also, it’s tiny in size. As it’s advertised as a thick Easter egg, I would have expected more. Disappointed overall when it cost £35. Insane price point for something so laden with disappointment.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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