Review Time
The Gentleman at the store was very pleasant and helpful , unfortunately I had to send a pair back as I think he ordered the wrong fitting for me , I’m a EE fitting and they sent EEE on both pairs but one pair are lacing so can still keep those on but not the other pair ,
'Early access sale' offers are 💯 misleading. I bought Sienna and Modena sandals at a much cheaper price than they are in this scam of a sale! I only know about those two styles because I bought them, for much less. It's most likely happened to other sales items, but I haven't time to trawl through them. Also I bought two purses at a 'bargain' price. Absolutele trash; hard plastic, tiny change compartment, just awful. It's so sad that such a (formerly) reputable company are resorting to dodgy sales tactics and selling cheap rubbish, with the hotter logo on them. It's defiling the previously good name. I have been very happy with hotter shoes in particular for some years now; never looked elsewhere and have found the comfort and fit perfect. Not so now. I'll be looking at other brands in the future.
I bought lorenzo sandals . the front straps were so short they wouldn't fasten .The shop told me they were standard and not defective. I took them to a cobbler who lengthened them .Now I can wear them, they make a noise like breaking wind at every step, very embarrassing. I contacted hotter customer services who replied Your comments have been passed on for future reference
Absolute disgrace of a company, telephoned and was told me that my items had been dispatched by Evri (a lie) yesterday after I paid additional postage for next day delivery. Telephone customer services again and was told that my items had been dispatched by Royal Mail yesterday, NOT Evri as previously advised. Asked for tracking number, the6 argued with me and refused to give it to me until I insisted they give it to me. Turns out items hadn’t even been dispatched until TODAY! Complete and utter liars, am going to have to phone again tomorrow to ask for a refund for extra postage which I paid for next day. What a total shambles, NEVER AGAIN! No apology given, treated with such disrespect, they can take their shoes and put them where the sun doesn’t shine!
I bought a new pair of Leanne II and the colour wasn’t as expected, when I rang and asked if I could return for another colour I was informed I would have to pay returns price of £2.95 and reorder and pay £4.50 again for delivery making a total of £ 7.45 to exchange. As Hotter have closed all shops in my area you cannot see the colours before purchase so it seems unreasonable to have to pay so much. Lesson learned, after buying hotter for many years I will not be using them in the future. Will find shop where I can try and buy in future.
Horrible customer service! My shoes were supposedly delivered and I never received them. They are supposedly going to investigate, but they won’t even start the investigation for another 5 days! Meanwhile, I don’t have the shoes I paid for, nor a refund.
I telephoned before ordering chase trainers to enquire about sizing. Told they were very generous. I normally wear a wide fit shoe but to be certain ordered wide and extra wide.Both pairs have marks on them red on white trainers in one case.Neither fit unless the insole is removed in the extra wide size, which negates buying a pair of expensive trainers. Compared with my current standard fit trainers they are narrower in the sole. Both pairs are being returned. Why claim they are wide when definately not. I would not expect to have to pay returns for faulty shoes.
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