Review Time
I ordered a pair of the blue Jade flats from Hotter but when they arrived it was very obvious that one was much lighter in colour than the other. If Hotter still had stores on the high street, you would think that one had been left in the window. As there was a returns label in the parcel, I returned them as faulty. I specified on my returns form that as the shoes were faulty, they should refund my postage charge, too. Every other store would do this automatically. I was horrified when I received my refund notification today to see that not only have they not refunded my delivery charge, they have deducted a second delivery charge for the return delivery. I can’t believe I have to pay to return faulty items. So instead of being refunded the total order value of £67.70, I am only receiving £60.25. Absolutely disgraceful. I will not be ordering from Hotter again.
My mother ordered a pair of boots. When she tried them on they were too tight across her ankle. She returned them with the original packaging bar a plastic bag. They returned the shoes to her saying they had been worn. They had been tried on for less than a minute indoors and there is no wear or mark on the shoes.My mum has ordered her shoes from them for years and will never ever use them again. We will investigate if we can escalate this through trading standards. This is the first time she has ever returned something to them.For an online company to say they have been worn just by virtue of having tried them on is beyond the pale.
I bought a pair of sandals and paid £4.50 for delivery. They were not great sandals, so as per their returns, I posted them back which I knew would incur a returns fee. I did not realise until querying it with Hotter today that I actually had to contact them to say I was sending them back. Because of that, I was charged the return fee and they also deducted the delivery charge of £4.50 before my refund. I would give them 0 out of 5 for the review if I could. I called and emailed to ask if the refund total was a mistake and they confirmed that it was not a mistake. Hotter need to make their website much more transparent. Maybe I order Hotter shoes from Next in future with free returns.
I’m extremely disappointed with Hotter. I bought a pair of shoes and had them delivered to my workplace — I never provided my home address. Despite this, I suddenly started receiving catalogues at my home address from Hotter and even from other companies like Woolovers. This is completely unacceptable and raises serious questions about how my personal data is being handled and shared.I did not consent to any marketing, nor did I give permission for my details to be passed on to third parties. Hotter needs to take data privacy seriously and learn to protect customers’ information properly. I won’t be purchasing from them again.
I was delighted to buy a pair of Hotter ‘Flare’ sandals for the first time; they fit well and are much prettier than today’s clumpy styles. However, they have engraved rubber soles, which are dangerous when the wearer makes sudden turns on certain flooring, including carpets.I’ve alarmingly lost my balance twice on my vinyl kitchen floor as the sandals stick on the surface, and they are heavier to wear than other sandals with smooth composite soles. Although they fit well I became uncomfortably aware of my feet when spending the day wearing them recently.This drawback is such a shame as I’d have bought another pair in a different colour, but for me they are a waste of money.
I had a pair of hotter shoes brought as a present. They looked lovely but the first time I wore them the rubber soles fell apart. I emailed hotter and told them what had happened but they were not at all interested and I got palmed off . I have purchased a few pairs of there shoes in the past and been happy with them . I didn't want a refund just the shoes replaced but they would not do that so I won't be buying from them again not good customer service.
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