Review Time
I advise against this company as it has deteriorated since the takeover. They seem greedy, and the quality and selection of shoes have plummeted. Delivery and refunds take ages, and they now charge for postage! As a long-time customer, I decided to give them another chance. I bought two pairs, both of which were poorly made and ill-fitting, leading to returns. I felt there was no point in contacting customer care since it was clear an exchange wouldn’t help. The zippers on one pair wouldn’t budge, and the other pair was so loose I could hardly walk. The customer service representative was condescending, attempting to blame me for not calling for an exchange. Why exchange if the products are subpar? I will take my business elsewhere.
Twice told that the boots I ordered in November were out of stock with delivery date pushed back and back first into December and now January - despite the website showing the boots in stock when I ordered them and continuing to show they are in stock. It is very wrong to mislead customers money in this way. I have requested a refund and and now told it may take several weeks for the refund to be credited.
I placed an order from their oulet on 14th November. Hadn't received it by 1st December so rang customer service number. I was told the order would be dispatched that day. It is now 8th December and still no sign of my order. Rang customer service again today and was told the shoes are now out of stock. I said I would like a refund which will now take 7-10 working days. Not happy and Very disappointing with Hotter . You have let me down badly.
Be warned!! Their website is totally misleading when it comes to refunds stating that £2.95 is deducted for returns. I paid £43.70 for a pair of boots which were too big and had to be returned They refunded me £36.25 and therefore, I lost out on £7.45. When queried they fobbed me off with the following: Evri costs, packaging costs, the value of the boots had been reduced etc. I think they made it up as they went along. Hotter Shoes are the most mean-spirited company I've ever had to deal with and will NEVER order from them again. A lot of customers are pensioners so do be careful.
Have had several pairs of hotter shoes and boots over the years particularly Shake. However the pair I have just bought are far inferior to the others purchased. The quality of fit and material are nothing like my other pairs. They are stiff, feel uncomfortable and the soles and innards of sole have been reduced in thickness.I object to paying the high postage only to find I have in fact paid for the inclusion of 2 unwanted, unsolicited advertising booklets weighing 165g!!!I will not be purchasing anymore hotter footwear. What a shame
Actually 0 as I haven’t had my order despite having paid for it and have had no luck with the delivery service. So instant Hotter on a line that purported to be open 24/7 but is not manned at night so that statement is untrue. I haven’t about 6 hours to date trying to track the parcel I urgently need and as an old lady who is a good customer and expects decent service I am not very happy!
Hearty thanks to Jackie and Diana who are irreplacable by A.I Hotter Shoes in Cambridge have once again fitted me out in record time with a wonderful pair of water-proof boots which fit brilliantly and crucially, were not made with slave labour in China but at a properly managed factory here in the UK. Thank heavens we still have a few decent businesses left like Hotter which priotitise genuine customer service and also products made in the UK..warmest regards,Karen Rodgersin Cambridge
I bought some shoes in the past from Hotter in the US that were satisfactory and it’s very difficult to find flat wide-width leather boots so I went through the hassle of having boots shipped to the US and brought to Canada since Hotter does not ship to Canada. I’ve had a horrendous experience trying to get information about an order I made over the phone. I was charged for the order a month ago but never received any email confirmation of it nor the boots ordered. I spent endless amount of time on the phone with three customer service representatives who could not find the order and promised to get back to me and did not. The first customer service person was astoundingly rude, and was the one that did not send the email confirmation for the phone order she generated. The other two reps were nice but ultimately unhelpful and did not follow up as promised. I have just emailed the company and received a prompt reply, but the issue is not resolved at this point a month later. Do not recommend!
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