Review Time
I sent a complaint to Hotter Shoes regarding a pair which I only wore once or twice. They were kept in the wardrobe in a shoe box. When I went to wear them today I discovered the soles have disintegrated to such an extent they were leaving debris o the floor! The shoes were bought some years ago but their reply was that they are no longer under guarantee so offered no help whatsoever, I just read another review highlighting the very same issue I experienced. This is the last time I will buy Hotter Shoes despite the fact I find them very comfortable. I did not expect the shoes for just disintegrate despite the fact they haven't even been worn!
Despite buying extra wide, their trainers (Chase II) were so narrow I think they'd be narrower than an average non-wide fit. Fine if you're thin footed but anything else and you're not going to find it here. By the way, I wear a wide in M&S and they are fine, just as a comparison. I wasn't very impressed with customer services. they just apologised and said I'd still have to pay to return them - so that's over £7 on postage for a pair of shoes that are essentially not as sold and not fit for purpose. They did tell me that their wide fits are the same on the base as non-wide fitting shoes, but that they are deeper, to allow for your foot to spread out above the base...not for me...not again. Second time I've tried them and same before. Unimpressed.
Have Hotter stopped fitting soles that disintegrate? I have stopped buying them after this happened several times. They seem to go hard, crack and fall apart. As a previous reviewer stated the shoe repairer has said it is a common fault and due to unsuitable material being used for soles. I previously contacted Hotter but they didn’t want to know.
I have bought hotter shoes for as long as I can remember but no more!Not only have they changed the fit and sizing, but the postage charges for both the initial delivery and returns is truly excessive. £4.50 to deliver the item, and a whopping £7.55 taken from my refund for the return postage. £12.05 postage in total - definately unimpressed. Goodbye Hotter!I may be cynical, but my guess is that they make more out of the postage charges than the shoes!
Purchased shoes online with Hotter but on arrival found that the shoes were scuffed and unfit for purpose. Postage an incredible £4.50 and £2.95 to return so decided to do return via a Hotter Shop, very accommodating but informed me that although the shoes were faulty I would have to ring the Customers Services to get the postage back. I rang on the same day as returned Wednesday 11th June and was assured I would receive the £4.50 and that the returns as yet had not come up on the system. I have had the monies paid for the shoes returned but not the postage. As some previous customers reviews suggest when I follow this up I really felt that the person I spoke to was not apologetic and when I rang today asking why I had still not received it I felt that the tone of the response was again unsupportive. Needless to say I am very disappointed all around both with the state of the shoes purchased and the customer online service hence I will not be purchasing in the future.
Sizing is terrible and inconsistent.When you receive the shoes which are the wrong size, you have to pay for the pleasure of returning them!Whoever is responsible for checking the sizing of the shoes is incompetent and must be replaced.
I have been buying womens Hotter shoes for my wife for many years. She always buy an extra wide fit with velcro strap fastening. However, recently Hotter have reduced the strap length from 6" to 5". This means that she cannot rely on the strap to stay fastened as it barely reaches across.She has complained to both the Hotter outlet and factory but can never get a satisfactory explanation as to why they have decided to shorten the strap on an extra wide fitting shoe . It defeats the purpose of having a wide fitting and seems illogical to me. If it's just to save them money then they are ultimately losing out as she will not be buying.
I was particularly impressed by the lady who answered the telephone and who dealt with my order. She spoke clearly and slowly enough that I did not have to ask her to repeat anything. Full marks to her, she is an asset to your company. The delivery, and information regarding delivery also worked well.
Claim your business profile now and gain access to all features and respond to customer reviews.
Enjoy great British design and quality with our stylish and comfortable range of footwear for men and women. Discover the full Hotter collection today.
adam4adam.com
texaswholesalenaturalbeautysupplies.com
chefakila.com
pacsun.com
keysbuying.com
angelfish-opinions.com
althub.club
shopperapproved.com
cornerstoneassetmetals.com
leighday.co.uk