Name: hotter.com
Telephone: 000000000
Rating: 2.4

CB90 Guest

Beware "extra wide" isnt any wider

Saved up for and ordered a really expensive pair of extra wide trainers. The soles were exactly the same width as some normal-width Hotter shoes that I have and the trainers were tight and not easy to put on. I was so disappointed and it would appear that I have to pay postage in both directions, not good enough Hotter and a huge faff and waste of my time. Its a highly competitive market.

Date of experience: Apr 13, 2025

Dirk Powell Guest

10 months ago

Next day delivery is a joke

Ordered shoes Wednesday. It's now Saturday and they've not been delivered. I paid for next day delivery.As I am going away, the shop they're being delivered to will return them to sender. Hotter shoes have not replied to my emails.

Date of experience: Apr 12, 2025

Riley Anderson Guest

10 months ago

I keep getting mail from Hotter

I keep getting mail from Hotter. Its for the previous occupant who left 2 years ago ! I phoned before christmas and was told it could take a couple of months but it still keeps coming!How much crap do they send out goes straight into the recycling bin?

Date of experience: Apr 11, 2025

Hayden Cook Guest

11 months ago

Disgraceful service

Disgraceful service. I have an 89 year old auntie who was not able to return the she’s that didn’t fit her. She’s in a care home and I live 3.5 hours away. Money is key for her but we are about 3 weeks out of the return period. Shoes are still selling at full price but they would not even exceptionally help with a return. These are not cheap and she’s only got a small pension. I think this is poor that an exception cannot be made. I do not recommend.

Date of experience: Apr 08, 2025

Wilbur J. Guest

11 months ago

Excellent Service

My husband and I both bought a pair of Hugo shoes with the help of Scott who was very helpful and his product knowledge was first class. We will definitely be returning to Hotters of Eastbourne.

Date of experience: Apr 07, 2025

cocosp72 Guest

11 months ago

The ordered shoes arrived promptly and…

The ordered shoes arrived promptly and because they fitted perfectly we are very very pleased indeed.

Date of experience: Apr 04, 2025

Michele Johnson Guest

11 months ago

Everything done perfectly

Everything done perfectly. Very happy with all my purchases.

Date of experience: Apr 04, 2025

Jade Lewis Guest

11 months ago

Terrible service never buy Hotter again.

Ordered 3 pairs of shoes and paid postage. Returned them because they did not fit. After 3 weeks no refund so emailed Hotter and they replied by return saying refund being done now. Bad practise that they only refunded after being asked and they then deducted further money for return postage. What a rip off.

Date of experience: Mar 22, 2025

Hugh Wilson Guest

1 year ago

Awfull compony

Awfull compony. They dont care about their customers or employees. If you have mental health issues they dont care about you.

Date of experience: Jan 22, 2025

ELRALYDCH55 Guest

1 year ago

Terrible company DO NOT USE

Would give them no stars if I could. They keep sending their catalogues out even after I have sent numerous emails asking them to cease. First email was sent in December 2024 and it’s been ongoing ever since, they still arrive in the post despite customer services replying to my emails saying they would stop. I am now reporting them to the relevant authority as I do not want them to keep sending these catalogues.