Review Time
People at Hotter do not seem to understand that if a parcel is not delivered (admitted in writing by EVRI and documented on their systems) it cannot be returned. I have had several promises of a refund but still not received for over £140. Please sort it out Hotter, you should be better than this!
Recently purchased Robyn II Shoes Reference: RBYNZS Colour: Silver. Extremely disappointed in the way these shoes mark so easily. Worn for first time today just walking round town. Have lots of hotter boots & love them. Am so upset as silver polish doesn’t exist..I just assumed they would be a bit hardier than this. P.S am 70+ so it was a gentle walk.
Went to hotter today in trentham s o t .looking for some comfy sandles. Looked around found a few pairs the assistant april came over and got the right sizes for me after trying on a couple of different sizes choose the ones I wanted but out of stock in my colour april checked they were in stock to order so she sorted she had to have help as she hax only been there for three weeks but all sorted and paid for home delivery .april is a very pleasant lady nothing was too much trouble wish her luck in her new job when I got got home we nt on the website the price was £65 I was charged ,£79 so rang the store sue dealt with it she was lovely ran̈g me back later to say the refund had gone through and my sandles have been dispatched .so sn excellent visit and two very nice members of staff xxx
I returned a pair of faulty shoes with a manufacturer’s fault, they offered to replace them. However they no longer make that particular line. I requested a pair nearly identical to them but they requested I pay the price difference. It ws their shoes that were faulty and now I need to pay more to get a pair back!! Very poor customer service! This is to a customer who has purchased a number of shoes from them. I will now be looking elsewhere.
Although I have been happy to live in a pair of extremely wide Hotter boots, I needed summer shoes for an event. The patience I received from the staff at the Hotter shop in Chichester was incredible. A young woman there called Steph kept on looking for more shoes when even the widest shoes were too tight for me. And she found some! I was so happy I felt like dancing and that is exactly what I shall be doing in them next month.
I have 12 items of Hotter footwear bought over the last 3 years, so I obviously find them quite good. But I am heartily sick of the deluge of emails usually telling me to HURRY or DON'T MISS... I have unsubscribed and hope that cures it. I see their website doesn't seek customer feedback - a bad sign.
I needed a low cut boot to wear with trousers and also new walking boots, but as I have to wear orthotic insoles, I was concerned they wouldn't fit. Some reviews I read said theirs didn't, and some said theirs did. Delighted to say that mine, ehich are quite large, were fine. Both pairs of boots very comfy and smart (Murmur and Haze GTX). Footwear often rubs my very boney feet, especially ankles and lateral and median borders, but neither of these pairs do that. Very pleased with purchases, especially as they were on sale. Ordering process was easy and they arrived very quickly, well packaged.
Awful website and customer service. Due to error on website same order was placed twice and I was charged twice. I noticed immediately and rang customer service to cancel only to be told I couldn't do this but would have to wait and return the unwanted order and would only get my money refunded once they had received the shoes which could take a couple of weeks. They were positively rude and unhelpful. Company has been taken over by Woolovers - need to get their act together. Despite being a hotter customer for years I will never buy from them again.
I have bought Hotter shoes for years as they are really well made and provide excellent value, but their refund policy leaves a lot to be desired. Why does it take up to a month when other well known companies refund in as little as three working days ?I have sent two emails recently asking when I am likely to be receive the £72 that is owed, but so far have had no reply...
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