Review Time
The product works as expected but just isn't what I needed. Customer Service team worked with me for a solution that made a refund super easy. Hugterra let me keep the item and gave me a partial refund. I can now gift the item to someone else.
Customer Service team worked with me for a solution that made a refund super easy. I was unable to use the product. Instead of occurring high shipping costs to return the item, Hugterra let me keep the item and gave me a partial refund. I can now gift the item to someone else.
This company knows what Customer Service means! I had an issue with the silver heating balls falling out due to the massager vibrations. They offered some compensation in return and a solution to keep them from falling out again and it WORKED! Thank you for your kindness and assistance!
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
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