Review Time
DO NOT PAY A FINE FROM THIS COMPANYI urge anyone who has received a fine from this company or any other PCN's for that matter not to pay the fine but head over to Martin Lewis' site for a wealth of advice in fighting these organised and legalised scammers. Do not let them keep getting away with it and also write to your MP to get this type of company shut down. It's outrageous that honest hard working people are being bullied to pay unlawful fines. Believe me, the real law is on your side.
Amazing customer service. Called their number on the signs and spoke to a wonderful young lady name Hayley. Explained I was running late at work and would overstay my ticket. She totally understood and because I had called and let them know she reassured me all would be okay and I wouldn't received a parking charge. Thank you very much!!
A group of rich unethical bandits. It amazes me that we live in a country where this can be enforced legally. They don't understand what hardship can be in the UK. Its disgusting they can get away with draconian measures implied for what can in most cases be a small error. To expect the driver of a vehicle to operate the safely whilst reading there terms and conditions on a sign printed on entry is in my opinion unlawful. In my case I couldn't find a parking space and left 2 minutes over the allowed "10 minutes grace period" I would hate to be in a large car park with a wait on the ticket machine.
As per so many other reviews, this would be a 0 if it was possible to award one. Issue with parking at Cartmel racecourse a few weeks ago. Have appealed the £60 fine with HX. Their response to our appeal acknowledged we had paid but had (allegedly) only inputted the last 3 digits of our VRN. We had inputted what was required. We are now expected to pay the £60 as their 'appeals process is now concluded.' The slogan on the company's website says they are, "Fair, ethical and nationwide." I don't know if they are nationwide or not. They most certainly aren't fair or ethical.
Hi - seems I am not the only one to suffer the “draconian” enforcement of HX Car Park Management - please be aware - Cartmel Car Park and Holker Estate’s do not support you, even when you have purchased a ticket but then change, as they did in my case, the whole story - I did get a response from Holker Estate’s - but they, of course, sided with HX, as they obviously get revenue from any action taken - no where in South Lakeland Car parks is it a requirement to enter your full registration number and many operate without any form of registration number being entered - this in my opinion is just another way of tripping up “customers” and then fine them - I asked for my initial payment, for parking to be deducted from the fine - fell of deaf ears, to me this is complete extortion - avoid this car park and if that means avoiding Cartmel, so be it*Update - Never been back to Cartmel and you can blame Holker Estates for this!
Fined for parking at work despite entering details into computer before they took over car parking enforcement at The Willowbrook Centre Bradley Stoke. £60 if you pay immediately or £100 if in 28 days. Been to work 6 times since this fine issued so should be expecting an overflowing letterbox. Absolute muppets!!
I was PCN'd for an overstay of 2 minutes beyond the 10 minute grace period they say I was allowed, when I visited Anchor Retail Park in Hartlepool.I visited at midday on Dec 23rd 2019 when it was almost impossible to move in the car park, and even more problematic in finding a Blue Badge Bay. It took at least 20 minutes to actually get parked, then another 15 minutes to get out of the car park when leaving as the road leading alongside was also really busy. That basically boils down to Frustration of Contract. They say that the time allowed in the car park is 2 hours, but the time parked was considerably less for the previous reasons of accessibility. I appealed on the basis that they should apply a further amount of time for the disabled who have difficulties in their movement but they have gone to a debt collector with this instead. Roll on. I eagerly look forward to telling my side of this to a judge. The Equalities Act has been well and truly ignored. They have a duty to allow further parking periods, such as ParkingEye do, even though they are also known bandits.PCN AN122334
Bought advance parking at Manchester Airport for an upcoming holiday which was subsequently cancelled due to covid.I paid extra at the time of booking for free cancellations I cancelled as soon as the travel company let us know! Guess what hx done...A voucher off future parking at Manchester Airport. We live 200 miles away so Manchester was our last resort but chose it as the only option we thought we were covered by the free cancellations fee but now I have a crappy voucher for parking in Manchester airport. This shouldn't be allowed I contacted my credit card company and they said what do the terms and conditions state. Of course I never read them because I thought the cancellations fee would cover it. Had I read the terms I wouldn't have looked
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.
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