Review Time
Cartmel Racecourse PCN issued as "failed to purchase ticket within 15 minute consideration period". Appealed as I was at the machine in plenty of time but had to wait behind a gentleman who was a blue badge holder and had to read the full signage to find out if he was entitled to free parking. Nowhere on the signage was this made clear. He then struggled to use the machine so I did this for him.I pointed this out in the appeal but apparently I should have called them within 48 hours - which I would have done if I had realised I was outside the 15 minutes.No sympathy from PCN and funnily enough I was warned about bad they were by a lady in the hotel where we ate. Such a shame such a pretty little village will be impacted by people not visiting due to how PCN operate as it is the main parking there.I have written to the council pointing this out but not sure what they can do about it!
This review doesn’t even deserve 1 star.DO NOT PARK AT MARCO ISLAND CAR PARK IN NOTTINGHAM. My Dad drove in, couldn’t get the pay machine to work so left - and ended up with a £100 fine for being in the building for 7 minutes - absolute con. Appealed and failed although did get the fine reduced to £20 - still appalling behaviour towards an OAP.
Shocking! paid for ticket at Cartmel, two weeks later received a fine because I hadn't entered my full registration, still had the ticket plus the transaction on my bank statement so appealed and as a lot of you I failed. According the British Parking Association Code of Practice changes which were effective from 6th January 2020 they state:B) Major Keying ErrorsExamples of a major keying error could include:Motorist entered their spouse’s car registrationMotorist entered something completely unrelated to their registrationMotorist made multiple keying errors (beyond one character being entered incorrectly)Motorist has only entered a small part of their VRM, for example the first three digitsIn these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant).HX do not deal with such errors appropriately! they just rob you blindSTAY AWAY FROM PARKING AT THE RACECOURSEUPDATE been today to view the signage and guess what? A sticker has now been put on the pay machine stating that full and correct license plate must be entered, that most definitely is a new sticker 😡😡
I have had the same problem as the majority of people, I've entered my registration correctly, but the machine has deleted most of it. I have the ticket to prove I've paid for my parking time but lost my appeal. It's good to see that those who are taking them to court are winning. We all need to boycott their car parks and warn as many people as possible. Mine was at Victoria st Morecambe, a small car park, maybe holds 15 spaces, so losing business will have an impact on them. Thanks for the warnings about Cartmel and Lancaster.
Tried to park at Oxenholme House car park. The machine wouldn't accept my card so tried via my mobile - again wouldn't accept my card, tried a couple of times then went over the road to the station car park (paid with my card no problem.) HX sent me a £60 charge because I spent 17 minutes trying to get their machine to work. I appealed to the 'Independent' Appeals Service who dismissed the appeal and HX now want £160! Citizens Advice tell me that these people are intransigent and aggressive. Looking at the reviews I can see one or two other words which are even more suited.
This isn't an operator who is content to issue fair PCNs for overstaying or non payment. Who does that any more? So not making enough money by playing fair, they have invented 2 new ways to fleece the motorist. First and most likely, allow the use of old Parkeon Strada pay machines which hiccup at least once a day and freezes while you are entering your vehicle registration number but still takes your coins. When the ticket emerges some of the VRN characters are missing. Somehow they make it your fault that the machine has failed! Secondly, they have a 10 minute limit on buying a ticket... in a ANPR managed car park! Why? Because it gives them an excuse to say you have breached their contract. Luckily 65 court cases have proven they were wrong. Look for our HX groups on Facebook if you need help to beat them.
We parked at Cartmel Racecourse to dine with relatives and spent money in the village, we overstayed in the car park and a week later received a pcn from HX car parking with no option to simply pay for the extra time we were parked, we contacted Cartmel Racecourse but they were not interested. The draconian attitude of HX car park management reflects badly on Cartmel Racecourse. We spent a lot of money in Cartmel that day but we have been fined for supporting local businesses by a company from Huddersfield. Was it legal for them to photograph my passenger without their permission?
Can’t give 0 otherwise I would. Parked at their managed car park at King Street Wigan. Paid. No contravention although their machine did not print the full reg that was entered by driver so a parking charge was given. Appealed to no avail. Now being taken to court. Their legal company is Gladstones. (Also a lack of morals). The missing characters on their machine printing appears to be a common problem and a way I feel they extort money from the vulnerable. It appears the courts are also becoming aware of this by people who are standing up to them. The landowners of the car parks also allow this to happen which is incomprehensible
Parked at Burnsall North Yorkshire on 17th of Jan this year paid my £2.50 fee at the machine after getting change from the cafe - this would allow me to park for 21/2 hours I entered at 2.05pm and left at 3.40pm so winin the time and they have sent me a five for £60 stating when I appealed that my car reg no Or anything similar was not on the list of cars having paid that day - I am convinced I put my correct reg no in. Unfortunately I don’t have the issuex ticket to prove it There were only myself and a couple of other cars parked in the car park at the time. Unsure what to do now HELP feel like I’ve been completely had over by this lot Will NEVER Use this cat park again
Claim your business profile now and gain access to all features and respond to customer reviews.
HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.
airsoftstation.com
mondraker.com
buttbuffer.com
wheelbasealloys.com
stellarmotorcompany.co.uk
cskmotors.co.uk
savaari.com
www.serviceandusermanuals.com
finn.com
rentifa.com