Review Time
DO NOT USE THIS CAR PARK. More than eager to fine you over the slightest mistake which comes down to their awful pay machines. They DO NOT listen to your appeals and just want your money. £60 to £100 fine! Read the other reviews. Notice many similar stories? I’ll be writing to Nottingham City Council.
Paid a parking fine here 3 months ago for overstaying 13 minutes. Accepted this and paid the extortionate £60.Last week parked again for daughter to collect wedding dress and paid for 3 hours just to be sure! Horrified to receive parking notice again but when I checked the ticket she had mistakenly entered her car reg instead of mine, probably due to her excitement!Appealed sending the ticket showing payment and photos of the 2 cars side by side. CCTV would show that her car was never near the car park on that day. Just an honest mistake.SURPRISE! Appeal rejected. I don't know how they sleep at night.DO NOT PARK IN THIS CAR PARK! The web is full of negative reviews.
Having received a fine for 2.04 minutes overstay i think this company just lacks any common sense or regard for its users, purely there to punish as soon as possible, hardly a welcome invite to use a towns services, more likely to put people off ever returning. The appeals service is floored too as it has connections to the car park so not impartial at all, even the solicitors used have connections so all in all a closed shop waiting to pounce. Its a shame we cant give zero stars as this car park with its registration inputting machine is like using a fruit machine, sometimes you win other times you loose and it prints an incorrect registration, fine in the post. It also takes a cars registration before its even entered the car park. GDPR anyone? cowboys like this can spoil a towns reputation. All this registration or over staying can be solved simply by using a barrier style entrance/exit where you pay for what you use but then again that would stop any fines, i know what an honest company would do
Terrible. Parked in Marco Island in Nottingham we were fined by their number plate recognition in spite of having bought a ticket from the correct machines. I later called the manager of that car park and he confirmed that a glitch in their system had led to fines being falsely issued for a whole day. I appealed and although just confirmed that this was upheld the letter sent still tries to blame us for this even though the fault is with their system issuing fines to cars that have bought tickets as instructed.Throughout the process of appealing there is every effort made by this company to avoid being contact, and to make it difficult to pursue a case. Simply terrible standards, zero customer service. Their business models seems to be based around fleecing customers for every penny. The car park is also unsafe as the only way for pedestrians to exit is a narrow ramp that cars are also using to enter and exit.
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.
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