Review Time
My wife and I are pensioners and whilst holidaying in the Lake District with friends visited Cartel Racecourse and parked there for just under one hour. The appropriate parking fee was paid, and the ticket displayed as required. However, on our return home, we received a Parking Charge Notice from a company called HX Car Park Management Ltd who were clearly monitoring the car park using electronic surveillance techniques stating that a fine was to be imposed as we had not paid. I wrote to the Appeals Department and provided evidence that the appropriate fee had been paid. However my wife had inadvertently entered the wrong registration number, a combination of both mine, and her car’s numbers, as both begin with the same letters. Photographic evidence was also provided of this fact. I am now in receipt of a letter saying that this appeal has been rejected on the basis that an incorrectly completed ticket is not valid. To try and penalise an elderly lady, with in excess of fifty years incident free motoring for an honest, momentary, lapse of concentration leading to a clerical error, whilst enjoying a Sunday afternoon out, seems excessive. The Company is now threatening legal action. This issue has comprehensively ruined our holiday experience in the Lake District - Do not visit Cartmel!
We parked at Cartmel Racecourse on 01 September 2020. Had a lovely meal in the village and then a stroll around the village and returned to our car in good time for the expiry time of our ticket. To my horror we then received a PCN for £100 for not purchasing a ticket - I checked my car glove compartment as I always keep tickets for a month after just in case and sure enough there was my ticket - on closer examination I had inadvertently put in the wrong registration number, the first half my old car and the second half my new car, easy mistake to make so I have appealed providing an image of the ticket and explaining what I had done- obviously as all other people have reported my appeal was rejected so I now have the decision of either appealing through the Independent Appeals Service which looks like it is a waste of time according to a lot of the reviews on here or just ignoring the PCN and let them take me to court. How can companies like this get away with such harsh penalties for an innocent mistake. Unfortunately as lovely as the village of Cartmel is we will not be returning
Received a PCN from this group of bandits for parking in a parking spot not designated as a parking bay. It was in fact a bay at the end of a row of parking bays but in no way did it specify if was not a designated parking bay. it had the appearance of a parking bay, it was the same size as all the other parking bays and did not sign itself as a no parking bay, so I parked there. They can now swivel as i do not intend to pay their charge: £100 or £60 if paid within 14 days. Look forward to meeting them in the small claims court if they decide to proceed in their attempt to make me pay. Their only recourse they have if they wish to pursue their claim for my money. Bring it on!
Parked at Cartmel races car park on the afternoon of 26/9/20 for 2 hours. I went to pay at the machine in the middle of the car park - by following the instructions to input my reg no, and then make payment by DR card. The machine made lots of whirring noises but didn't produce a ticket. My boyfriend then came over to the machine and went through the same process and no ticket was produced for him either, although, once again, the machine made noises as if it was printing a ticket. Convinced we had actually paid twice, and after a quick survey of other cars in the carpark -which showed that not many cars were displaying a ticket, we logically concluded that the machine had simply run out of paper and would have recorded two payments for the same vehicle.To my shock, some days later I received a letter from HX Car Park Management Ltd saying that in fact no payment had been received, and that a payment of £100 was now due (reduced to £60 if paid within 28 days).I immediately appealed but to no avail, even though I pointed out that there would be CCTV footage of both of us proceeding to the ticket machine, and going through the purchase procedure, proving that this was a genuine mistake caused by a faulty machine, HX maintain that their machine was in full working order throughout the day and that "if you believe payment cannot be made, this does not mean you can park for free", totally ignoring my explanation that we actually believed, up until receiving their letter that, far from parking for free, we actually believed that we had paid twice!If it was not for a sudden family bereavement which has left me very short of time to deal with anything else, I would have refused to pay the charge (which is 1,000% more than the actual fee that we assumed that we had paid (twice!), and been happy to go to court to argue my case.I will be writing to Cartmel council/Holker estates in due course, as I am surprised that they would wish their beautiful village to be associated with such a bunch of cowboys. I would have awarded this company no stars if it was possible to do so.
I was 8 mins over and received a parking charge of 100 pounds. I tried to appeal and they didn’t care just blames it all on me. We are all human and make mistakes. Doesn’t matter that I was trying to deliver medication to someone with cancer. This company has no human compassion and just out to take your money.
As with so many of the reviews here, if I could rate this HX Car Park Management a 'zero', then I would. One star is definitely over generous. I was visiting Cartmel in August, on honeymoon, following my wedding the previous day. Unfortunately I chose to park at the Cartmel Racecourse. My husband, who doesn't normally drive my car, inadvertently entered his car registration details, but paid in full. In fact we overpaid, as we left Cartmel sooner than planned. A few days later I received a parking charge notice advising me that I needed to pay £60. I explained the error to HX Car Park Management, but they refused to cancel the charge. Worth noting that the British Parking Association advise their members, that in such cases, only a £20 administrative charge should be levied. Conveniently for HX Car Park Management, they are not members of the BPA, but are covered by the (so-called) Independent Appeals Service. I appealed to the IAS, and the charge immediately went up to £100. This despite, case law (Parking Eye v Heggie 2013 for example) and the Unfair Terms in Consumer Contracts Regulations which invalidate such a charge. The IAS have rejected my appeal, and I now have 14 days to pay the charge in full. Also worth noting that the IAS has been linked in the past to HX Car Park Management via Gladstone's solicitors, who continue to advise the company, so impartiality is questionable. The owners of racecourse (Holker Estate) have so far ignored my emails.This company is a disgrace. Where else would a honest mistake be penalised to same extent as someone who is deliberately seeks to defraud? This company is taking advantage of the fact that the technology used, makes it easy to make an error when entering your car registration. As District Judge Wall said (in Excel Parking Services v Hetherington Jakeman 2008) "it seems to me that it is not a pre-estimate of damage, it is a payment of a sum of money that is intended to effectively frighten or intimidate someone into making a payment promptly". And that is exactly the tactics that HX Car Park Management use, intimidation. Needless to say I will challenge the PCN in court; I would urge others to do same, so that this company and others like it, are forced to adopt the BPA approach of a reasonable administrative charge only.
This is a terrible company and I would have given them less than one star if i could. We are currently trying to appeal a ticket we got at CARTMEL RACECOURSE (the owners were ZERO help sadly) because we didn't input our number plate correctly. However, I am certain the machine glitched as it inputted two very random letters that we don't remember doing - like so many others it seems! Their threatening letters of fines tempted us to pay but we paid £1(!!!) to park for an hour and were back well within that so are absolutely outraged that we're now facing a £100 fine. We appealed via the IAS but as we expected, and as others have mentioned, this is a completely biased process and our appeal failed. We were even on our honeymoon but absolutely no sympathy or understanding. Now unsure what to do but most advice is to ignore the letters and if they take you to court, you will likely win. All contact we have had with HX has been aggressive and unhelpful and unsympathetic; clearly they are just suits trying to bully individuals into lining their pockets and paying their salaries for innocent mistakes or in some cases, no mistake at all! If anyone else can share their stories, i'm sure it will help others in the future!
Cartmel racecourse parking is a rip off!!! HX Car Park Management are a disgrace. I have had to pay a £100 fine for displaying the ticket their machine gave me. First they said I did not display a ticket so I produced it as evidence then they said it only had first two of number plate- seems to happen a lot - their faulty machine. I still displayed their paid for ticket. Ridiculous. Spoiled a lovely visit to Cartmel and will not recommend or return. Please share on Facebook etc
Claim your business profile now and gain access to all features and respond to customer reviews.
HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.
tonylevoi.co.uk
premiumusedautoparts.com
hailprotector.com
drivenway.com
supercarexperienceireland.com
astoninstallations.com
normanmotors.co.uk
chipsaway.co.uk
mobiletyresurgeons.com
www.sondelyamaha.com