Review Time
This company clearly has no morals whatsoever and I am yet another person who has been scammed by this company at Cartmel racecourse. Having paid the correct parking charge n 3rd January and kept the ticket as proof they justify the fine by saying my full registration number was not displayed. I suspect they tamper with the machine to cause this outcome. I gather this has been highlighted in the local press. I have written to the Clerk of the Parish Council but clearly there is probably little they can do. However they ought to challenge the racecourse owners. We will never visit Cartmel again. What a shame that a lovely village is having its image tarnished by this scamming company.
Paid to park in Lancaster for 3 hours and overstayed by just 20 minutes. If you cannot top up within 10 minutes of your expiry time and i couldn't because I was in the cinema, then you get charged £100. I will never use one of their car parks again as the £100 charge is totally disproportionate to the amount of time overstayed. They don't charge by the time on the machine but by the time in and out so no grace period for parking , buying ticket etc. Not a service provider, but just a money grabbing company. KEEP WELL CLEAR!!!
Robbing B##tardsThese scumbag lowlife sharks deserve 0 stars. They prey on innocent motorists and have no morals. If you see a car park run by these crooks then stay well clear.If see one of their car parks just stay clear, I followed all signage paid for my parking by phone only option there was. Then got a £60 PCN. Which I then appealed followed the process required HX Car Park Management come up with images of signage that were not on display in the car park, just a digital image. My appeal was dismissed by the appeal my only other option would have been to go legal. I did not have the time or money so I have had to pay a £100 . On top of my original parking fee of £13.00. How can this be legal they using loopholes to get away with legal Robbery.
If it was possible to give less than one star, then I would.Having passed her test around two weeks prior, my daughter went to an out of town retail park at around 6pm. When she went to leave the car park she had an altercation with another driver. This really shook her so much she didn't feel safe to drive and stayed over the 3-hour period. We explained this in the appeal to HX Car Park Management and they could see the green P on the photo of the car. All they had to say was there are signs up and "By entering and remaining on the land, the driver has agreed to abide by all the contractual terms". All very true and we acknowledged it. Though personally, I would rather have someone park on my driveway and feel safe rather than them feel the absolute need to drive in a public road and not be in the right state of mind.After rejecting our appeal, they said we could appeal their decision with theIAS.org, but IAS would not take mitigating circumstances and if the appeal with them was unsuccessful, then we would need to pay an additional £40 for costs incurred. All very disappointing and makes me question why an out of town retail park would want to employ this company.
My daughter received a PCN thru the post a week before christmas for not purchasing a ticket near Lancaster bus station. She had bought a ticket and left in the correct time slot but she had only put the last 3 letters of her number plate as is normal where we live in cumbria. I appealed the charge but they turned it down as she had not followed the instructions correctly. They could blatantly see that she had bought one but denied her appeal on a technicality as she never followed the instuctions on the parking meter! I explained that it was dark, raining and she had only recently passed her test (she is 18) but they couldnt care less!! What an awful company!!!!!!
Don’t even rate 1 star but I had to click 1 to review, we met a friend at St James Park Knaresbrough as I have done for many years, couple of weeks later received a parking charge notice ? We always stay between 3 and 4 hours shopping ! Coffee a wander in shops, Lunch then carry on in the rest of the shops between 10.30 and 2.30 and never had a problem, as normal this time. Seemingly the car park management have changed this to 3 hrs max from 4hrs with NO Notices around !!! Why would anybody realise this had changed if you arnt made aware ? There were 3 of us together and I only realised this change had happened after getting the charges and logging on to the parks website. Well sorry to the shops there where between us we spent a couple of hundred pounds ! We won’t be going back to St James Park anymore NOW ! I also used to work close to the park and actually remember a time before this robbing thriving company was in charge !
STAY AWAY FROM THIS CAR PARK.Went to try and park in their Nottingham car park to which there was no spaces left as it was small and poorly laid out, so I left the car park and got a £60 fine! For not even parking up!All I wish is that I saw all these reviews before hand so I could stay away
Received a PCN of £100 stating that l failed to purchase and display a parking ticket, which is a total lie. This company's reviews show that a lot of people have encountered the same problem. I think we are dealing with a rogue company here. Why is this allowed to go on and where can they be reported?
Shameful, corrupt company of thieves. We paid for our parking. We were charged more than stated on their signs, due to an admin charge. We parked legally and received a pcn. They stated we had entered an incorrect vrn. This is not the same as not paying to park. On appeal hx showed their list of vrn's for that night and there was nothing even close to our reg. This seems very dubious. I think they tamper with their systems. Why would their systems take our payment without any vrn? We wouldn't have entered one 100% incorrect. They would have had one payment more than the vehicles on their site but still insist we didn't pay. The appeals process is pointless. Do yourself and everyone else a favour and avoid this companies car parks. Check signs for ownership and leave, i certainly will. Legislation for this industry is massively lacking and needs seriously improving and this company takes complete advantage. Avoid, avoid, avoid.
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HX Car Park Management LTD are specialists in ANPR Car Park Management for Retail Parks, Shopping Centres and Pay and Display with nationwide coverage.
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