Review Time
I had my number fraudulently ported from my ID mobile account and it has been an absolute nightmare! ID allowed my number to be ported by a scammer who fraudulently obtained a PAC code for my number due to IDs negligence in ensuring sufficient security measures were exercised. I have since been without a phone and ID have eventually retrieved my number but I have no confidence in them now. They have refused to end my contract early so that I can move to another more reputable provider. So I have no choice but to keep my number and stay with ID despite the scammers having had access to this. More so I was further disconnected as my direct debit was allocated incorrectly to the inactive account as I now have two accounts with ID for the same number, one active and one inactive! Therefore I have had to pay this months bill twice in order to have access to my phone. They are refusing to refund me as are saying they have no record I have paid this twice, despite me sending proof of my bank statement. The whole thing has been a nightmare from start to finish and I am now out of pocket by one months bill and have spent countless hours on live chats, emails and phone calls trying to sort the whole mess out!
Cheap, but unreliable.Generally low quality data connection speeds, frequent dropped calls and wildly unaligned signal gauge with experienced signal.But the clincher for me was when my area had no connection for months, when I complained they palmed me off the first 2/3 times with the three network checker page, and eventually admitted there was a problem on the network in the area.They refused any refund as apparently delivering the service we pay for isn’t in the contract.I cancelled the second the contract ended and never looked back.
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