Name: idmobile.co.uk
Telephone: 000000000
Rating: 4.2

sharon butler Guest

Ive been with you years and I will…

Ive been with you years and I will never move away. Fantastic service, no glitches, and very responsive on your App chat. Thank you so much ☘️ 🍀 ☘️

Date of experience: Nov 28, 2025

Michelle Evans Guest

3 months ago

Easy instructions to get the…

Easy instructions to get the information you need to solve any problems

Date of experience: Nov 28, 2025

Robin Russell Guest

3 months ago

My experience of the Id mobile is too…

My experience of the Id mobile is too short to give a definite view. On the plus side the cost is much cheaper than my previous one with 02 for much the same service as far as I can see. On the other hand the signal is often weak (1bar).

Date of experience: Nov 28, 2025

customer Guest

3 months ago

Great value

Great value, fantastic customer service

Date of experience: Nov 28, 2025

Stephen Guest

3 months ago

Was transferring an eSIM from Android…

Was transferring an eSIM from Android to IPhone and with help from the ID community was an easy process to complete

Date of experience: Nov 28, 2025

Andy Guest

3 months ago

Great service

I've been with ID for a while now and everything is very simple and I've had no issues whatsoever. I like that there aren't any mid plan price increases and very competitive prices.

Date of experience: Nov 28, 2025

MICHAEL Guest

3 months ago

Excellent service

Date of experience: Nov 28, 2025

Wesley Guest

3 months ago

Positive experience

Great service, straightforward to navigate, clear platform.

Date of experience: Nov 28, 2025

JL23 Guest

3 months ago

Always informed

Consistently keeps me informed.

Date of experience: Nov 28, 2025

LaurensBouton Guest

3 months ago

Completely unacceptable and potentially fraudulent behavior

The situation I am facing is utterly unacceptable and feels fraudulent. I am attempting to activate a replacement SIM, but the service is refusing to proceed, despite my contract covering two accounts. They expect me to provide a driving license or passport, which I do not possess, yet they want me to continue paying for a service that they are not providing. As a result, I feel compelled to halt my monthly payments since I am being denied the service for which I am contracted. This situation seems fraudulent, as they demand payment without delivering the service. They need to activate my SIM card, or I will cancel the direct debit, as I refuse to pay for something I am not receiving. It is ridiculous to suggest that one must travel or drive to verify their identity when I have already proven it through eligibility checks. Additionally, I have not received any communication beyond a code, and the company should have verified my identity when they accepted my order. If they continue to refuse activation despite the proof I provided, I will cancel my direct debit. It is unreasonable to expect payment for a contract that they refuse to fulfill. I cannot understand why they would insist I pay for a service I cannot use. This is both outrageous and illegal; one should not have to pay for a product they cannot access. The company claims I must pay for my contract, which they will not activate, despite the ample evidence I have provided. It makes no sense to pay for something that is being denied to me, and this only adds to my stress and frustration.