Name: idmobile.co.uk
Telephone: 000000000
Rating: 4.2

Mia Butler Guest

Issues since joining

Since joining on May 31, 2024, I agreed to a maximum annual fee increase of 3%, yet they have raised my fees by over 15% sporadically. When I tried to discuss this with their team, my request to speak with a manager was ignored. I’ve received no follow-up and have spent hours with a chatbot without any information. Other former customers have reported similar experiences, leading them to terminate their contracts early due to unexplained fee hikes with no responses or refunds. AVOID. SCAMMERS.

Date of experience: Nov 28, 2025

Steven Rhodes Guest

3 months ago

Good value for money and I’ve had no…

Good value for money and I’ve had no issues

Date of experience: Nov 28, 2025

Nora Matthews Guest

3 months ago

New sim card

The young lady I dealt with was very nice and very friendly and very helpful. She listened and explained to me what was wrong and sorted it all out for me.

Date of experience: Nov 28, 2025

John Taylor Guest

3 months ago

It was so easy to change my email just…

It was so easy to change my email just no problems

Date of experience: Nov 28, 2025

Susan Guest

3 months ago

Worst Customer Service EVER (in 50 years of living!)

I can't even begin to say how bad ID mobile are. You can't talk to anyone. Live chat is extremely slow and painful but the worst is no phone signal at all for 5 days. Raising tickets that no one gets back to you. Eventually I cancelled my contract as without my phone I can't work. Getting a PAC code out of them is like pulling teeth. I've asked 4 times now and still no PAC code. I've got 2 reference numbers and nothing has been done about either. WORST THING IS THEY DON'T OPERATE OVER THE WEEKEND. If you raise a ticket on Friday, the weekend is discounted so 48 hours for a remedy (which never comes) actually takes 96. I have never experienced such difficulty in getting a PAC code, I've had to upload 2 different selfies with ID (for obscure security reasons - no other network provider makes you do this). I'm losing a lot of business over this so AVOID LIKE THE PLAGUE - I will NEVER use them again and I will advise EVERYONE I know not to use them. I work in film and TV and know A LOT of people. Extremely frustrated with still no signs on a PAC code on the horizon. They also are refusing to give me an update on my first ticket number - can only assume that nothing has been done so this is why.

Date of experience: Nov 28, 2025

DAVID Guest

3 months ago

The representative Aaron

The representative Aaron, was polite, helpful and knowledgeable.

Date of experience: Nov 28, 2025

Brian Tracey Guest

3 months ago

Contact with iD Mobile

I have been a customer for quite a few years now and have received excellent customer service when I have needed to, in order to correct any errors when changing plans,contracts. The app is easy and straightforward to navigate.