Review Time
First of all, everyone need to pay additional duties and value-added tax for things purchased in this store, and these two taxes are not involved in the discount, which means that everyone need to pay an additional tax of about 38% (20% duties and 18% value-added tax) of the original price during customs clearance! But most online store will include tax as a discount or at least VAT. The clothes I bought was 425€ (around 360￡), but I paid around 138￡ in tax.Second but most important, I bought a piece of clothing at the time but the size was not suitable and wanted a refund, but the staff told me that the refund could only be the price of the original item, not including tax so I could just get 425€, and then I gave up the refund. About a month later I bought the same clothes in another store but in the suitable size. I found out that the clothes from ilduomo were sold without an outer packaging because the outer packaging is sealed, it cannot be restored after opening, and the color was much lighter and the washing label also had a lot of wrinkles. Because the tag for this clothes could be removed and installed again, so I very much suspect that the store sold me a piece of clothing that have worn many times before. This was really a terrible shopping experience because of selling clothes that have been worn many times at an original price. This shop deceived customers from start to finish!
Was so hesitant to order from this company after reading the reviews here. After getting a 20% off voucher I took the plunge, and I am happy I did. I did not have any issues with this company. Got an order confirmation e-mail straight away, and my order was shipped after three days, the actual shipping time was just one day from Italy to Norway. Great!! If you sign up to an account you can message customer service with any issue you have. I sent a message using this service, and they answered the next day. No problem. I ordered a Bottega Veneta bag and it came brand new in it's original dustbag. Only thing they could have done better is the packaging, it was just thrown in a huge quite thin cardboard box, but again it's the bag that matters, right :) I have not tried to return anything because I am keeping my pretty bag, so from my experience so far I will def buy from them again. Super fast and free shipping, responded to all my messages and great discounts. :)Thank you Il Duomo
I placed an order for Miu Miu sandals almost a month ago. As they hadn’t arrived after 3 weeks I contacted customer care. They suggested I contact UPS. I did but kept finding the same inconclusive results. I contacted ilduomo on 3 further occasions requesting help with my missing delivery. No response. Not even the courtesy f replying to my email requesting acknowledgment of my enquiry. This whole process has been expensive and utterly unsupportive. I would not recommend this company to anyone.
After the order confirmed, I had waited couple days but the order status doesn't change. Contracted customer services for order status via website, keep getting errors. Try to send the email via my personal email then they canceled my order and said it's not available.
I ordered an item at the end of December 2020 and was charged VAT by Il Duomo and they also requested DHL collect Duty when shipping to the UK. They've failed to respond or resolve the issue or refund the overcharge. I've ordered from other several other EU retailers in the same period without any issues.
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Ercole's passion is a family passion. His mother and grandmother passed on to him the love for the world of fashion and retail. After the experience in the family business – 12 multi-brands in Costa Smeralda and Cagliari in the island of Sardinia- Ercole created his own business in an increasingly multicultural and multifaceted fashion scenario. This passion over the years has been fuelled through studies and a love for experimentation and research A perfect mix of intuition, innovative spirit, careful observation of new media, and a great respect for the DNA of the boutique.
A store and an e-commerce that stand out for the vision of the future, not only a landmark for loyal customers, but also a hub for millennials constantly in search of new inspirations. An ideal location for customers who want to have an overview of the latest trends in a luxury but, at the same time, very welcoming environment thanks to a young and highly motivated team. To be added the landing of the brand on social networks and on the Farfetch market place.
The essential mark of Il Duomo is the balanced selection of items. You can find the iconic and consolidated brands and also cult fashion brands.See more
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