Review Time
I booked an appointment and paid an £80 deposit on a Sunday but couldn't arrive until Tuesday. On that day, I was informed they couldn't make the trip and promised to come the next day. However, they again canceled and told me I had to drive to them by 12pm if I wanted the repair done before Christmas. I made the drive despite having a severely cracked screen. Upon arrival, they claimed it would take 1.5 hours, although I was initially told it would be done in 1 hour. Ultimately, it took over 2 hours, and I had to call to check on the progress. To make matters worse, the replaced windscreen had scratches all around the inside. When I asked for a swap or a refund, they said I would have to wait until after Christmas. Needing the car, I reluctantly accepted. I couldn't cancel the appointment without losing the £80 deposit, and there was no discount offered despite my inconvenience. I also couldn't get a refund or replacement for the damaged screen, as they took too long to replace my windscreen with one that was already damaged. Due to the poor service, I chose to go elsewhere to fix the issues with my new windscreen to avoid further complications.
I would rate them lower if possible. Please steer clear; I paid a deposit and was told they’d come the next day, but they didn’t show up due to a breakdown. The following day, I was informed they were on their way, but again, no one arrived. When I called, they couldn’t contact the technician for an update. They refused to refund my deposit, citing their policy, even though I was neither canceling nor absent. I lost £80 without receiving any service.
I booked an appointment nearly a month in advance only to be let down. They called during the week to say no one was available, so I agreed to take my car to their location, stressing the urgency due to my upcoming MOT. After taking the day off work, I received a message at 7:20 AM stating they couldn't fit the screen due to the technician being sick. When I spoke with a representative, they shifted the blame onto me. They also refused to refund my deposit. If you research this service, you'll find they dissolved recently. I strongly advise against paying anything to this company.
I had a terrible experience after paying a deposit to secure a booking. I was ignored multiple times when I sought help. After bringing my car in, they claimed the work was done, but the boot wouldn’t close, and glass was still falling out of the so-called repaired windscreen. Even after attempts to fix it, they insisted on full payment before allowing me to leave, despite the ongoing issues. I was blocked in with my children in the car and felt forced to pay. They left me stranded with a damaged vehicle in the cold. Absolutely unacceptable!
I arranged for a mobile windscreen replacement on December 23rd, emphasizing the urgency due to Christmas travel plans. On the day, I was informed that my appointment would be postponed unless I drove to their location, which was unsafe due to a significant crack on the driver's side. Despite reassurances that the mobile service would arrive the next day, I was once again told I had to go to them. Ultimately, I had no choice but to comply to ensure I could travel. There was no discount offered, and the replacement windscreen was noticeably scratched.
I paid an £80 deposit on a Sunday but could only arrive on Tuesday. On that day, I was told they couldn't come out and promised they'd be there Wednesday. When Wednesday arrived, they again said they couldn't make it and insisted I drive to them by noon if I wanted the repair done before Christmas. I made the drive with a severely cracked screen. Upon arrival, they claimed it would take 1.5 hours, but it ended up taking over 2 hours, and I had to call for updates. The replacement windscreen had scratches, and when I asked for a swap or refund, they said I’d have to wait until after Christmas. I was forced to accept it as I needed my car. I couldn't cancel without losing my deposit, and despite the inconvenience, there was no discount. I had to go elsewhere to fix the damaged new windscreen due to their poor service.
From my initial call to the repair, I can't recommend this service enough! They were helpful and courteous. The technician did an excellent job on the chip in my windscreen, and it's now unnoticeable. A first-class service that I would definitely use again.
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Smashed Door/Boot/Quarter Glass? Stone Chip? Windscreen Replacement?
We are a mobile windscreen repair service that can see right through all your windscreen issues!
We’re based in Essex, covering parts of Kent and East London too.
We know damage to your car can be a right pain, so get in touch today, and with our fast, friendly, and flexible service, we ensure you’ll be comfortably back behind the wheel in no time!
http://www.chipsahoywindscreens.co.ukSee more
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