Review Time
Next to yodel, probably one of the worst delivery companies. Was sent a parcel at the start of Dec. Told that it couldn't be delivered to my local post office . The parcel was sent back to the sender who didn't receive it. Told it was lost, then arrived 22nd January.
Constantly losing parcels. Shocking.
Easy to use. I’m new to sending parcels, but the whole process is really straightforward and only takes a few minutes. I did make a mistake with my first parcel by choosing the wrong size, but once you get a feel for the sizing, it becomes much simpler.
Had message to say delivering 2Feb, didn't turn up, another message -Problem with your address contact us, checked through website couldn't see how to contact, no webchat button etc. Another message delivering 4 Feb, didn't arrive. Decided to redirect to Inpost Locker, all agreed but then no further details. Phoned Inpost - told 'we don't know when parcel will be put in locker ! Supplier had been told it was there but not given 6 digit code. Finally 2 days later received email to say parcel in locker and here's the code ! All very frustrating.
Apart from not being able to deposit a parcel at my nearest drop off in Stubbington as it was full (seems to be very popular) the next nearest Lidl went very well and I think I have got the process off pat now. Very good
Bartlomiej has thrown me back into the hands of Vinted....
Hello Emma,
Thanks for getting in touch with InPost UK about your parcel JJD0002213580727444. My name is Bart, and I'll be taking care of your case today.
I've checked our system, and it appears that your parcel did not enter our network correctly. We sincerely apologize for the inconvenience this may have caused.
We kindly ask that you contact Vinted directly. Once you do, we will work with Vinted to investigate the issue further.
Please don't hesitate to get back to us if you need any further assistance.
Kind regards,
--
Bartlomiej
WHEREAS Khumsanglian doesnt get the issue!
Hi,
Thanks for getting in touch with InPost UK about your parcel JJD0002213580727444. My name is Khumsanglian and I'll be taking care of your case today.
I am sorry to hear that your parcel has yet to be received. I have checked our system and it appears your parcel has not yet entered our network.
If the sender has informed you that this item has been sent, please request that they contact Vinted directly. We will then work with Vinted to investigate this issue further.
Please do not hesitate to get back to us should you require further assistance.
Kind regards,
--
Khumsanglian
Customer Care
Happy once again with Inpost, 2nd time used and most reliable compared to Yodel delivery. Yes means collecting yourself, but at least it is there, avoids hunting down where Yodel have left it unexpectedly.
Removes the hassle and stress for me personally with parcels delivered via them.
I hope a postive experience continues with Inpost as this is now my preferred choice with Yodel parcels.
The boxes are easy and straight forward to use and were a boon as I work full time. Sadly the boxes closest to me have been removed for reasons of “customer complaints” (it was outside a Co-Op) which frankly I find inexplicable.
DO NOT USE, IVE NOT RECIEVED A PACKAGE RANG UP AND WENT THROUGH PROCESS OF COMPLAING. DIDNT HAVE ANY INTEREST AT ALL...
USED AGAIN DIDNT GET PACKAGE BECAUSE THEY SENT BACK TO SENDER WITH NO EXPLANATION OF WHAT TO DO NEXT AT ALL.
ABSOLOUTLEY USE LESS FEEL ROBBED OF MY PARCELS WHICH I PAID FOR WITH NO INTEREST OR REGARD DO NOT USE I STRESS AGAIN DO NOT USE!!!!!
Couldn’t have been easier to send and for my daughter to collect. Makes Royal Mail look like cowboys who charge a lot more for a worse service. Will be using in posture now on
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