Review Time
They delivered a dining table with incorrect measurements, and after I raised a complaint they changed their webpage to reflect the new measurements and said everything is correct. Even after I shared screen shots with them of their own webpage they didn't agree to replace.
I ordered furniture worth 4 lakh to be transported from Rajasthan to Trivandrum , Kerala. On its arrival the courier service colluded with the Union and I had to pay the Union and they dropped it at the basement. I had to ask for help to carry it to the 4th floor. Finally, I had to pay for assembling it. The wardrobe was cracked, book shelf broken, the ply of the sofa Bed torn and the study table broken. All the furniture was full of scratches. I asked them to replace it or help me for the repair. Numerous calls, Numerous mails and not a reply. To top it all, they have blocked my number at the customer care. Am contemplating whether to go to the consumer court or get legal help. This is how they serve the customers. They caused me financial loss as well as mental trauma. I have all the mails and conversation as proof.My advice ,Buy from your local area. I was such a fool to buy from these unscrupulous Insaraf furniture.
Utterly disappointing. Do not buy from Saraf at all. I recently booked a solid wood 6 seater dining table from Saraf Furnitures, Thanisandra, Bangalore-560077 on 22nd October 2025, paying 50% advance payment, balance to be paid on delivery, where the manager promised delivery by 15th October. we followed up on call on 10th and 11th October, and were informed the shipments is delayed for some reason, and we will get our order delivered on or before 17th October. However, we followed up for a confirmation again on 12th October, and were informed that due to some quality issue, the shipment will be dispatched after Diwali. However, all the timelines committed to us have been blatantly missed, with no rhyme or reason. There is sheer lack of accessibility and responsiveness from the customer care ID and Number provided on their website. I would give negative stars, if google reviews had a setting for that available.
Saraf Furniture does not live up to their brand name. The quality of product and their service pathetic, especially if the product that is sent across is not satisfactory according to the customer. They just do not care, as a customer you can raise complaints over email, phone call or even at their outlets. It just does not make a difference to them. I would request customers to not order from them, if they send you the incorrect delivery, you are stuck and there is no resolution. They do not accept their mistake, they do not understand customer care. Please avoid buying from this brand. I am still waiting for a resolution to an order I had placed and they sent a product which was not the ideal size and have been waiting for a refund or a replacement for the past 2/3 months. They just don’t care.
Order Number# INSF6537****3 Fake claims of being Solid Sheesam wood specialists. Your Bed Support broke within two weeks of purchase and POOR-QUALITY panel wood is being supplied in the name of plywood. Once contacting the support staff for change of PANELWOOD with PLYWOOD, I am being asked to make additional payment for the same. UTTER NONSENSE. Also Box Bed is not with box but poor arrangement of low quality panel wood on top and bottom which cannot take the weight of stuff. Cost Cutting is seen in every aspect and quality has dropped drastically. Cracks appearing in furniture within one month of use. No resolution only false promises. DO NOT FALL IN THE TRAP. BEWARE AND AVOID AT ALL COSTS.
My order date was 29.4.25 and my delivery date was 29.8.25. There is a call center and an email id to contact saraf. The process of your order starts from felling the tree to seasoning the wood to, the carpentry to the polishing to, the quality check to, the packing and sending. Further delays will happen if the weather in Rajasthan is bad- sand storms or floods. This is an online ordering platform but will take months to reach you. Don't expect anything quick as with amazon etc. Product is good for its price
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Saraf Furniture is an online furniture store for Indian homes and offices. Company sells exclusive solid sheesham wood furniture online at right prices. Pay a visit at www.insaraf.com to buy solid wood beds, solid wood dining, wooden sofa sets and many more.
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