Review Time
There is no negative rating otherwise I would have preferred that!!!I placed an order almost 3 months back and yet to receive it.And everytime they extend the order dispatch date.It was my bad that i did not see the google review before purchasing it but i would like to mention to the people who see this message that please DO NOT PURCHASE ANYTHING from Saraf furniture they are worst of the worst experience and you will regret if you place an order with them!!!!Order id- Order #INSF648442133
All the negetive reviews written about this company are absolutely true. I purchased is bed from this company and received damaged leg piece. Despite repeated follow ups there is no resolution..Management is least bothered about customer service .. there are no quality checks.. They send damaged furniture.. After spending huge amounts,.. it is nightmare because they will neither give you replacement nor refund your money.. Customer care is just a sham... They will just keep giving false assurances until you get fed up and give up.. there is no escalation matrix. . They are not bothered once they get your money. Avoid dealing with such unprofessional companies
We ordered two Sheesham wood wardrobes and a chest of drawer. All three furnitures,- arrived badly damaged with multiple cracks. - wood was termite infested and powdery stuff was coming out of the infested holes in wardrobes- the back and under panel of all three furnitures was made of metal sheet and not wood. Saraf furniture offered to repair the furniture. We paid for new furniture and not termite-infested damaged furniture that was not even fully made of wood! I found a whole community consumers cheated by Saraf Furnitures on Facebook. AVOID THESE SCAMSTERS
This company epitomizes everything wrong with consumerism: shoddy products, deceitful customer service, and a complete lack of professionalism. Here are the glaring issues:Outrageous Sales Deceptions: They bombard potential customers with grandiose claims during the sales pitch, using a polished showroom as a deceptive facade to lure in unsuspecting victims.Endless Delays: Timely delivery is a foreign concept to them. Expect products to arrive months late, even after countless follow-ups—if they ever arrive at all.Abysmal Customer Service: Their so-called customer care is a joke. If you're "lucky" enough to receive anything, it will likely be damaged or completely different from what you ordered.Inferior Product Quality: Just wait a few days—no need for weeks—and your product will likely break or become utterly useless due to their pathetic construction.Misleading Communication: Their customer service reps are masters of deception, spinning tales that lead nowhere while offering no genuine solutions.In summary, steer clear of this company at all costs. Don’t be fooled by their empty promises or the shiny appearance of their showroom; they are fundamentally dishonest and nothing more than a pack of frauds.Note: I placed an order with Saraf after being misled by a TV documentary that painted them in a positive light, thinking I was supporting a worthy cause. It turned out to be nothing but bait for gullible customers like myself.They might respond to this comment with some generic template, but don’t be deceived—that’s merely for show. Their understanding of customer commitment is non-existent, and those responses are just smoke and mirrors designed to mislead anyone reading reviews into believing there's actual support available. In reality, there is none; they do nothing to resolve issues.Attached are screenshots of the futile email exchanges with their so-called customer care (which is utterly indifferent). They arbitrarily shift delivery dates as it suits them. Once you place an order, forget about getting a refund—no matter how long the delays stretch on. After waiting over a month past the promised delivery date, I had to dispute the charge with my bank just to get my money back. These people are the epitome of frauds and crooks. Better to stay far away from them.
Terrible Experience with Saraf Furniture – Consistent Delays and Poor Customer ServiceI am writing this review to share my extremely disappointing experience with Saraf Furniture and to caution others who might be considering making a purchase from them.On August 3rd, I placed an order for two items, including a chair. As of October 13th—over two months later—I have not received my products. The company has repeatedly postponed the delivery date without providing any satisfactory explanations. Now, they're saying the items won't be shipped until November, which is completely unacceptable.After this frustrating ordeal, I looked up other customer reviews online and was alarmed to find numerous complaints echoing my experience. Many customers have reported excessive delays, lack of communication, and unfulfilled promises. It appears there's a consistent pattern of Saraf Furniture failing to meet delivery deadlines and showing a blatant disregard for customer satisfaction.What's even more concerning is the company's reluctance to issue refunds despite not delivering the products within a reasonable timeframe. Their customer service seems unresponsive and unhelpful, leaving customers in the dark about their orders.Based on my experience and the multitude of negative reviews from other customers, I strongly advise against purchasing from Saraf Furniture. The risk of facing significant delays, poor communication, and potential financial loss is simply too high.Beware: Do not be swayed by their product offerings or seemingly attractive deals. The company's inability to fulfill orders and their neglect of customer concerns are serious red flags. Save yourself the frustration and consider other reputable furniture retailers who value their customers and honor their commitments.
Dear Saraf Furniturewith reference to trailing mails and order number INSF616432133I am totally disappointed with the pathetic irresponsible behavior from Saraf furniture team. I have been waiting for my order since 17th September and no one has the responsibility of informing me about the delay every time I have to call again and again. It was promised that my order will be dispatched on 3rd Oct anyhow , then it changed to 12 october now you people are telling 15 october. Now today as discussed with customer care no Mr. Arun Kumar Said due to technical difficulty item will be dispatched after 22 October.We don't require the product anymore you people are totally fraud.
Saraf furnitureI have been waiting for my furniture order #611822133 for the last two months with no light at the end of the tunnel.You can only reach the customer care, who at every opportunity revise the delivery time lines upwards...I am pretty sure that the company can be considered a fraud only on the basis of the way they treat their customers ( I have read about similar issues faced by other customers) no matter the quality of the product..I have lodged a complaint in the consumer court and plan to take legal action.The company is a good lesson on how one will be lured to online frauds in the future by big market players through attractive adds and product phographs on the website. Peutric experience...However would like to thank Saraf furniture for the lesson on online fraud....
I ordered a sofa back in January 2024, and they initially promised delivery within two weeks. However, they later claimed there were finishing issues, which caused a delay. I had already paid an advance of 40,000 rupees. After months of waiting and endless excuses, I decided to cancel the order. Now, three months later, they have the audacity to harass me for the remaining 1,20,000 rupees. Despite canceling the order and uncovering their terrible reviews on Google, Facebook, and Instagram, they continue to chase me relentlessly. This company is nothing but a bunch of scammers, preying on people with their flashy website and celebrity endorsements. They are a menace, and I'm warning others not to fall into their trap.
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Saraf Furniture is an online furniture store for Indian homes and offices. Company sells exclusive solid sheesham wood furniture online at right prices. Pay a visit at www.insaraf.com to buy solid wood beds, solid wood dining, wooden sofa sets and many more.
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